Client Relationship Executive

3 weeks ago


Cardiff, United Kingdom Which? Full time

This role offers a competitive salary, hybrid working (Cardiff, hybrid working 5-8 days a month in the office), 28 days holiday a year plus Bank Holidays and 11% pension after a year of service.

Salary £20,000 - £22,500

**This role also offers a quarterly bonus plan based on performance. This can mean you take home up to 5% of your salary each quarter, totalling 20% over the year.

**About the role**

**Snapshot of key responsibilities**:

- Act as the key contact for your portfolio of businesses and provide an effective and engaging service
- Multi task management of your pipeline to ensure maximum benefit to the Traders and Which? Trusted Traders
- To educate businesses to utilise the use of the logo, their profile pages, and drive consumer reviews
- As part of ongoing and annual reassessments, proactively manage any outstanding compliance issues and ongoing assessments to ensure integrity of the scheme

**About you**
- Have previous account management experience providing professional and quality focused customer service
- Are used to working towards KPI's, love a challenge, and perform well under pressure
- Are pro-active and a good problem solver with a collaborative and proactive approach
- Look to deliver a more creative, innovative and practical service for consumers.

**To be considered for this role, it would be helpful to have**:

- Demonstration of providing additional value to clients to ensure successful relationships
- Ability to manage a busy workload
- Strong IT skills including Microsoft Word, Excel, PowerPoint
- Consistent ability to meet set personal and departmental targets

**What we'll give you in return**
- 28 days holiday + all bank holidays
- 35 hour working week
- Hybrid way of working, with patterns agreed at team level, based on the requirements for the role
- Award winning pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site that offers large %% off everyday shopping across over 100 shops (so important that you can save on your small and large shopping items in this climate)
- Annual Bonus on top of the bonus quoted above (up to 5% currently, depending on employee and company performance)
- Healthcare insurance
- Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months
- Free life assurance cover (worth at least 4x your annual salary)
- Free access to Which? member content
- Free access to Which? money and legal helplines
- 50% off making a will with Which? wills
- Tax-free cycle to work scheme
- Our friendly, family-feel office is close to Cardiff Central train station and a stone's throw from Cardiff City Centre
- Free breakfast in the office

**About Which?**

**_ All our roles are now hybrid and we will supply you with the tools and technologies to enable you to do this._**_ _**We may also cease advertising this role at any given time.**

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.

We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
- Role title_ Client Relationship Executive.pdf



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