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Senior Customer Resolutions Officer
2 months ago
Hybrid role mainly working from home but expected in the office 1 day per week.
This address is Laurence House Catford SE6 4RU which is accessible via Public transport or subsidised parking available on site
To investigate and resolve corporate and statutory complaints, enquiries from representatives and information requests for the Council
To identify service failures and opportunities for service improvement
To provide advice, support and training to service areas to improve resolution at the first ‘point of contact’ and decrease escalation rates
To ensure service areas work within the ‘governance framework’, to allow the Complaints and Casework Team (CCT) to meet performance KPIs, tackling non-compliance and/or escalating as appropriate
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £23.48 per hour
Expected hours: 36 per week
**Experience**:
- complaints: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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