Trainer and Volunteer Coordinator

Eye to Eye is recruiting for a Trainer and Volunteer Coordinator.

**Safeguarding Statement**

We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our service.

All staff are expected to abide by our policies.

**Responsible to**:Community Manager and Head of Service

**Location**: Eye to Eye Counselling Service, Carnegie Hall Offices, Main Road, Church Village CF381PY

**Hours**:37 Hours per week, weekend work necessary for training and recruitment, ongoing training, and workshops.

**Pension**: 5% Charity 3% Personal Contribution

**Annual Leave**:5.6 weeks per year plus all statutory bank holidays

**Funded to**: 31st April 2026

**Job Description and Person Specification**

Eye to Eye Counselling Service is a CIO charity which offers free counselling to young people between the ages of 10 and 30 years in RCT. The charity has worked in both RCT and Merthyr for 27 years and is well established within the community. The charity works with colleges and universities to offer placements to trainee counsellors and provides all its counselling in line with BACP Standards.

All staff and volunteers within the organisation are required to perform their duties to support and promote the organisations ethos, including adopting a cheerful outlook and approach to their post as well as a team working approach.

The post holder will be required to be flexible with the range of duties undertaken to ensure the operational needs of the organisation can be met. Any such flexibility will be consistent with the overall duties of the post holder.

The post holder will be reporting to the Community Manager and the Head of Service for the charity.

The post holder will have a recognized qualification or previous experience of training and development, including designing, and delivering courses and workshops to internal counselling staff and external agencies.

The purpose of the role is to support volunteers with their training needs, develop workshops, deliver training, marketing, and commercialising training to generate an income for the charity and the post.

You will be required to support the trauma response team and counsellors working in schools enabling them to deliver workshops such bereavement and trauma during times of distress to schools and/or the local community.

**The successful applicant will have the ability to**:

- Assist the Community manager in all recruitment and induction of volunteers and assist in their development and ongoing volunteering.
- Consult with local colleges and attend open events and actively recruit volunteer counsellors into the charity.
- Understand and develop the training needs of a counselling organisation.
- Can develop the BACP competencies for working with children and young people, into a training package that can be delivered to staff and volunteers within Eye to Eye, and external counsellors wishing to develop their young people skills.
- Can identify gaps, develop workshops, and market training to be delivered to organisations and counselling students.
- Understand trauma-based work in order to support communities by providing information and advice during times of crisis.
- Assist with evaluations and updates to programs and services.
- Collect and analyse information and data for reports as requested by the Charity and its funders.
- Gather evidence in support of the funded post and ensure the position is commercially viable by the end of year two.
- The ability to speak Welsh will be an advantage.

The post will require flexibility as some evening and weekend work will be required during training and recruitment.

The post holder must be able to drive and have access to a vehicle as travel within RCT, Merthyr and Bridgend may be necessary.

**Ideally you will**:

- Have a good background knowledge of training and/or education.
- Have a good understanding of safeguarding adults and young people.
- Have an understanding of trauma and trauma-based training?
- Have experience of identifying and securing opportunities in training.
- Understanding of the counselling and mental health sector.
- Understanding of training needed to work with young people including the BACP competencies.
- Exhibit a high level of professionalism.
- Have excellent written, organisational and customer relationship building skills.
- Assist in the monitoring of outcomes to ensure they meet stated goals.

**Development of New Volunteers**
- Participate in the recruitment, induction, and training of volunteer staff.
- Consult with staff and volunteers to identify needs.
- To assist with the DBS checks of volunteers.
- To mentor new group facilitators and peer support volunteers.
- When necessary, assist in allocation and appointments to community-based counsellors.
- Prepare and distribute volunteering information and opportunities.
- Act as a resource about program development and initiatives.
- Prepare briefing notes, reports a