Service Desk Analyst

4 days ago

London, United Kingdom INTEC SELECT LIMITED Full time

**Service Desk Analyst - £30,000 - London - Hybrid working + benefits**
**Overview**:
Our client a multi-million pound corporation that operates globally is seeking a Service Desk Analyst to provide a confident, friendly, effective and efficient IT support service to our users through the use of skills, tools, third parties, and appropriateescalation points to minimize the impact to the business of such incidents. This is a permenant opportunity paying up to £35,000 + 6k bonus with hybrid working after probation.
You will gain experience with the latest technologies supporting Windows, 365, VOIP and various networking devices with the opportunity to progress into 3rd line support position. You will assist in the day-to-day running the IT Operations Teams by providingadministrative services to the team (e.g., account management, licence management, documentation, process/procedure updates
Roles & Responsibilities:

- To log support calls and document their outcome to facilitate the resolution of common queries
- To redirect or escalate support requests as appropriate to outsourced partners within the company and third parties
- To contribute to ensuring that the IT systems and software are kept up to date and messages are passed on and feedback received promptly
- To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
- To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
- To setup new starters from AD and remove access through proper processes when a user leaves the business, ensuring all equipment is returned and repurposed
- To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations, booking repairs and carrying out routine procedures
- To assist in the compilation of the Support team's technical documentation, guidelines and procedures and ensure they are disseminated to users
**Essential Skills & Experience**:

- CompTIA A+ or N+ preferable
- Principles of Computer Hardware and Networking
- Experience of supporting MS Office and Windows Desktops
- Experience of Active Directory Administration at a user-management level
- Experience of VoIP
- Understanding of Microsoft 365 toolset Basic understanding of ITIL processes
- Experienced in building PCs
- Ability to work remotely (e.g.: appropriate space, time-management and motivational skills)
- Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow)
Package:

- 25 days holiday per annum for part time: pro-rata per annum)
- Lifeworks Discount Scheme (Voluntary)
- Pension - The Company contributes 10% of annual salary to the Self-Invested Personal Pension Plan (SIPP) on your behalf
- Private Medical Insurance (Individual cover)
- The One Fund - A flexible health benefit allowance which includes Dental and Optical (Individual cover)
- Critical Illness Insurance
- Income Protection Insurance
- Life Assurance
- Bonus Scheme - Discretionary performance related bonus up to 20% of salary
- Wellbeing Allowance (as per Company policy)
**Service Desk Analyst - £35,000 - London - Hybrid working + benefits

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