Service Desk Supervisor

4 weeks ago


Peterborough, United Kingdom Concept Resourcing Full time

**Service Desk Supervisor**

**£26,000 + benefits**

**Peterborough**

I am looking for a Supervisor for a Service Desk to be a part of this fantastic team for the leading multi-brand technology solutions provider to business, government.

As a Supervisor for a Service Desk, you will provide leadership, guidance, and support to a team of service desk analysts. You will be responsible for the upkeep and quality of the knowledge base for the team and ensuring that customer escalations are managed in a timely manner.

Hours:
Shifts between 7am - 8:30pm including weekend rotation.

**Requirements**:

- Awareness of ITIL methodologies and best practice
- Customer Service Skills
- Good working knowledge of Microsoft word, Excel and Outlook
- Previous team management experience
- Driven, motivational, professional leader, with a 'can-do' attitude at all times

This is an amazing opportunity for a Supervisor for a Service Desk to grow and develop, with a friendly team at an established company.

**Service Desk Supervisor**

**£26,000 + benefits**

**Peterborough**

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