IT Service Desk Analyst

2 weeks ago

Peterborough, United Kingdom Picture More Full time

**IT Service Desk Analyst**

Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy?

It's not just about technical knowledge. This role is a chance to use your analytical and problem-solving skills to make a difference in the firm.
**Salary - £20-24,000 per annum
Hybrid working - 3 days office, 2 days remote**

Your responsibilities include
- Configuring and troubleshooting support issues
- Document all user identification information, including name, department, contact information, and nature of problem or issue
- Prioritise and schedule problems.
- Escalate problems (when required) to the appropriately experienced support analyst.
- Closing completed queries to avoid escalation
- Work in accordance with ITIL processes and procedures

Technical skills you will require
- Active Directory administration
- Windows 10, and Office 365 support
- Supporting different mobile devices (Blackberry, iPhone/iPad, Android)
- Service Now knowledge (or similar ITSM knowledge)
- Installation/moves of hardware such as printers, digital senders, MFDs (multi-function devices), PC's, and all peripheral items

Company benefits include but are not limited to - after the probation period
- Contributory pension
- Life Assurance
- Interest-free season ticket loan
- Cycle to Work Scheme
- Holidays - 25 days per annum

Environment: Office 365, Windows 10, AD, MsTeams, ITIL framework

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