Workshop Controller

2 months ago

Dunstable, United Kingdom Irlam Associates Full time

**Workshop Controller (Commercial Vehicles)**

**Toddington**

**£40k**

Our client is an extremely well-established freight and logistics provider operating globally across land, air and sea freight movements amongst a host of subsidiary businesses and functions, and due to expansion across all UK hubs and subsidiaries, we are delighted to support in their search for an experienced Workshop Controller to join their team at their site near Toddington.

This position is responsible for planning, controlling and delivering overall workshop performance, being the interface between all workshop activities and the customer and to manage, lead and organise the workshop team and associated resources.

Hours - Monday to Friday

**Key Responsibilities**:

- You are the skilled interface between the workshop and the customer.
- You have a significant impact on customer satisfaction and make a considerable contribution to the success of the Fleet Workshop department.
- You identify training needs for the workshop team with your line Manager.
- You ensure all company and manufacturer related processes, standards and legal obligations are met.
- Active participation in meetings to review scope of pre-planned work ensuring consistent workloads for the workshop.
- Accept the Repair Orders, review and organise work ensuring all resources are fully utilised.
- Monitor repair status and co-ordinate any additional work with the customer if the identified work exceeds the original deadline or further authority is needed.
- Highlight and review all Vehicle Off Road cases daily to ensure vehicle downtime is minimised.
- Conduct daily review of scheduled work to ensure all relevant resources are available.
- Adjust resource planning in the system to ensure additional hours are assigned or dependant resources secured.
- Review and approve completed Repair Orders with respect to all repair operations and compliance documentation.
- Ensure availability of workshop equipment and tools and monitor their correct usage as specified in working instructions.
- Monitor compliance in relation to legal requirements within the workshop relating to health and safety and the environment.
- Conduct performance evaluations to determine training requirements.
- Support the team to improve repair quality and working practices to maximise workshop performance.
- Experience in an operational service industry involving high customer expectations.
- Experience leading and developing a team.
- Experience in customer contact and supplier management.
- Technical knowledge gained through technical qualification or relevant experience.
- Understanding of compliance associated with Heavy Goods Vehicles.
- Understanding of connected vehicles.
- Basic computer skills as well as general business knowledge.

**Job Type**: Permanent

**Salary**: £25,000.00-£40,000.00 per year

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dunstable: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: WC-AF-01

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