Workshop Controller

**Workshop Controller - Toddington**

Intercounty Mercedes Truck & Van are looking for an experienced HGV Workshop Controller to work for our busy dealership based in Toddington.

Intercounty Truck & Van Ltd has been a successful Mercedes-Benz franchise for 20 years, covering Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

**Key Responsibilities**:

- Primary operational liaison between workshop and service team
- Supervise and prioritise workload throughout shift for maximum efficiency
- Ensure key customer service KPIs are met daily
- Update the service team with progress & escalate concern repairs to management team when required
- Monitor all service and maintenance repair work of vehicles and trailers
- Quality control MOT preparation to ensure 1st time pass
- Assist in the diagnosis and rectification of all types of faults
- Create customer estimates
- Monitor the flow and quality of workshop job cards
- Sign off R2C in a timely manner
- Update and gain authorisation for defects when required
- Ensure correct warranty procedures are followed at all times
- Ensure Health and Safety regulations and safe working practices are adhered to.
- Ensure appropriate clocking is made and all job cards and service sheets are completed in a timely manner.
- Ensure high level of cleanliness and tidiness
- Maintain thorough and current product knowledge and attend training courses
- Take responsibility for the depot in the Depot Managers absence
- Solid technical understanding with a technical qualification/ previous experience as an HGV technician/Workshop Controller
- You’ll need to understand the whole customer journey and really want to make things happen.
- Excellent communicator with people from across the business
- Excellent organisational skills
- Ability to manage a team and get the best out of them while at the same time being a team player yourself
- An ability to meet strict deadlines to keep our customers on the road
- Ability to work to prioritise workload
- Ability to work calmly in a fast paced environment

**Salary**: £35,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Dunstable: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 26/06/2023