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Customer Service Administrator
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**Customer Service Administrator (Sundays) - TFM**
**£23,014.98 pro rata**
Norse Group are seeking a Customer Service Administrator/Contact Advisor to provide customer service support within the Facilities Management division based at Inspiration House, Norwich.
The Helpdesk operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 Customer Contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.
We have two 10 hour part-time positions available working Sundays:
- 08:00hrs to 18:30hrs
- 10:00hrs to 20:30hrs
**The Role**:
- Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.
- Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.
- Experience in a Call Centre or Customer Service environment or background is essential.
- Excellent interpersonal and communication skills with a high focus on customer service.
- Ability to make decisions on your own initiative with excellent problem-solving skills.
- Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
- Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.
- In-depth knowledge of Data Protection and GDPR.
**_We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination._**
**_ Please read the attached job description and person specification to ensure you meet the criteria for the role before applying._
