Collections
3 days ago
My Client successful and dynamic lender is looking for a focused individual to join the team,
The role to contact and work with customers who are overdue on paying their instalment, account balance or agreed repayment plan; supporting each customer in getting their account up to date specific to each individual’s circumstance.
**Main Duties and Responsibilities**:
- Ensure all information taken down in the dialog is correct
- Answer incoming calls
- Achieving daily and monthly individual targets
- Maintain a high conversion and a low default as an individual and as a team
- All administration duties including, faxing, filing and database handling
**Person Specification/Skills/Education and Attributes**:
- A - C Grades at GCSE level (including Maths and English) or equivalent
- Administration experience
- Customer contact experience
- Accurate attention to detail.
- Excellent communication at all levels
- A knowledge of computers and office software
- Confident telephone manner
- Familiar with the financial services marketplace or regulated environment
- desirable
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