Membership Officer

3 weeks ago

Coventry, United Kingdom GARDEN ORGANIC Full time

Post: Membership Officer

Location: Garden Organic, Ryton, Coventry

Reporting to: Head of Membership

Contract Term: Permanent

Hours: Full time (35 hours per week)

**Salary**: £21,000 to £23,920 per annum

**The charity**:
Our organisation promotes the know-how and benefits of organic gardening to individual and community gardeners. Showing people how they can encourage ecosystems to flourish in their own growing space has never been more important to stem the decline of plant and insect species and aid nature’s recovery. Our work is set in the context of the Sustainable Development Goals (SDG) and we want to ensure Garden Organic is having demonstrable and measurable positive impact, in particular on SDG 15 - Life on Land.

**Why it’s a great time to be joining Garden Organic**:
Our charity was founded over 60 years ago, when organic growing was an ‘alternative’ way of life. Today, there is huge interest in how gardeners, consumers and businesses can follow sustainable practices, to do their bit to protect the environment and the biodiversity on their doorstep. With our unrivalled expertise, gained through decades of hands-on organic growing, we are in the best possible position to support people to follow the organic way.

**Overall purpose of the role**:
The primary role of the Membership Officer is to support the building and servicing of a loyal membership base of individual donors to Garden Organic.

**What we are looking for**

Most importantly, we are looking for a team player who has a proactive and welcoming nature, and a thorough approach to both repetitive and new tasks.

**Our ambition**:
We want to grow our membership base by building loyalty in our current members and attracting new supporters. We plan to appeal to a broad range of people and engage the next generation of gardeners.

The membership team is already engaged in providing a great service to our members. We want to continue to build on strong member loyalty and retention rates, and grow the value of donations by supporters, including through encouraging Gift Aid opt-in and regular giving by Direct Debit. This role is absolutely key to the plans of our growing charity.

**Responsibilities & Main Duties**:
**Membership**
- To be a first point of contact for all member and prospective member enquiries;
- To efficiently complete all administrative activities relating to membership, including processing new memberships, renewals and donations, and generating the relevant paperwork;
- Support the development of Group Memberships and Partner Gardens, acting as their main point of contact;
- Contribute to membership retention activities;
- Attend regular public events across the country, including weekends and overnight stays, to promote the work of the charity and recruit new members;
- Increase membership contributions by face to face and telephone marketing to both members and non-members in order to sell/up-sell/cross-sell memberships, donations and gift aid;
- Raise additional income from members through pledged donations;
- To update the records on the Charity’s CRM ThankQ System and ensure there are accurate records, including importing website memberships and payments.
- To support the organisation of Garden Organic activities and events at Ryton and venues across the UK where needed to promote membership recruitment;
- To monitor the key performance indicators in terms of membership recruitment and retention and to support preparing reports for the senior management team;
- To support the Head of Membership and the Marketing Manager in securing reciprocal membership arrangements with partners for promoting membership;
**Other**
- To provide occasional cover for the customer service line as and when required.
- To follow good data protection practices at all times, maintaining confidential data sensitively and adhering to departmental and organisational GDPR guidelines.
- It is the nature of the work of Garden Organic that tasks and responsibilities are, in some circumstances, unpredictable and varied. All employees are expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
- Occasional evening, weekend and bank holiday working will be required.
- A valid UK driving license would be useful, but not essential.

**To Apply**

**Application closing date**:
Monday 8th April 2024

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,920.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 08/04/2024
Reference ID: Membership Officer

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