Payments Specialists

3 weeks ago


Glasgow, United Kingdom Verastar Limited Full time

**Role Profile**

To successfully allocate all debits and credits to customer accounts, ensure all Direct Debit processes are performed daily and to maintain SLA’s on Dissatisfactions and Correspondence that comes into the department.

**Responsibilities of the role**
- Support The business with all banking procedures as per the recommendations held in the Accounts Receivable team including all payment allocations.
- Follow the daily and monthly Direct Debit tasks covering set ups, exceptions, and Direct Debit submissions.
- Ensure all refunds to customers are processed in a timely manner.
- Access and action all processes within the external portals provided to carry out 3rd party tasks.
- Support the complaints & dissatisfactions advisors in line with our processes, working very closely with our customer resolution team.
- Ensure all company & collections process, policy and procedures are always adhered to including regulatory aspects.
- Create excellent working relationships across the Verastar colleague community.
- Ensure own activity complies with all regulatory standards, GDPR and quality policies.
- Develop an in-depth knowledge of Verastar’s systems, processes, products and services.

**Success Measures**
- Assign all payments received to customers accounts on day of receipt.
- Process all refunds and add to master log within 48 hours of receipt.
- Process all Direct Debit requirements daily/weekly/monthly dependant on task.
- Be flexible in prioritising workflow to ensure all banking processes do not go in backlog.
- Identifying DD opportunities whilst completing specific administrative support.
- Quality and accuracy of work to be 100%

**Experience**
- Cash allocation/ reconciliation experience
- Experience of working in Verastar’s Collections Specialist role (desirable).
- Strong communication skills written and verbal. Attention to detail crucial.
- An advanced level of computer literacy.
- A stable and reliable employment record.

**Skills**
- Excellent written and verbal communications skills. Flexibility in communication styles to accommodate individual customers.
- High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
- The drive, curiosity and determination to resolve customer queries making it easy for our customers to deal with us.
- A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
- The ability to be flexible to the various work flows within the department.
- A professional, friendly and helpful demeanour, with the desire to create great working relationships with both colleagues and customers.

**Qualifications and other requirements**
- Knowledge of the Telecoms/energy sector preferable.
- IT literate.
- Strong mathematical skills.

**Verastar Values**

Our core values are at the heart of everything we do, and some of the ways they transform into our best practice customer behaviours can be seen below.

**Innovative: We find a better way**
- We actively seek feedback from our customers to understand how we can improve.
- We seek new ways to communicate with our customers, in a way which suits them.
- We are inquisitive about our customers’ needs, enabling us to provide the best resolution for them.

**Passionate: We go the extra mile**
- We own our customer queries and keep going until we’ve found a resolution.
- We get back to people when we way we will, and we always deliver on our promises.
- We strive to continuously improve the service we deliver to our customers.

**United: We are one team**
- We share our knowledge and expertise so we can learn from each other.
- We welcome and support new joiners and help them in their learning journey.
- We’re happy to provide support to other teams when needed.

**Straightforward: We keep things simple**
- We make things easy for our customers.
- We communicate clearly and honestly in all our interactions.
- We do what we say we will.

SP #LI-KB1

Verastar was established in 1998 and is one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

- The Lloyds Bank National Business Awards 2019
- Greater Manchester Business Awards 2019
- Lanarkshire Business Excellence Awards 2019

**Contact**:0161 258 1111


  • Payments Specialists

    4 weeks ago


    Glasgow, United Kingdom Verastar Limited Full time

    **Role Profile** To successfully allocate all debits and credits to customer accounts, ensure all Direct Debit processes are performed daily and to maintain SLA’s on Dissatisfactions and Correspondence that comes into the department. **Responsibilities of the role** - Support The business with all banking procedures as per the recommendations held in the...

  • Payroll Specialist

    4 weeks ago


    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We have an exciting opportunity in our Global Payroll team for a **Global Payroll Specialist** to join our team on a 1 year fixed-term contract basis. This role offers remote working or in our Glasgow office, ACCA fully supports blended/hybrid working. **The...


  • Glasgow, United Kingdom FPSG Full time

    12 month PAYE - Glasgow (Hybrid 3 days in the City Centre office) FPSG are supporting our established global client with an exciting opportunity for a Tax Consultant on a 12 month temp role, based in Glasgow. This is an excellent opportunity to join a well-established tax function responsible for ensuring compliance with income and indirect tax filings...

  • Recoveries Specialist

    4 weeks ago


    Glasgow, United Kingdom Verastar Limited Full time

    **Role Profile** To successfully collect overdue balances from our customers at an early stage and reinstate the customers’ payment methods to Direct Debit. **Responsibilities of the role** - Support customers with account queries by taking inbound calls, whilst adhering to call service level agreements. - Actively contact customers with overdue...


  • Glasgow, United Kingdom CV Screen Full time

    Purchase Ledger Officer Glasgow Short Term Positon Hourly Pay - Rate DOE This position will be based in our Glasgow office. You will have the opportunity to join a fantastic organization that offers a dynamic, supportive, and team-focused working environment. As a Purchase Ledger Officer, your primary responsibility will be to manage all aspects of the...


  • Glasgow, United Kingdom CV Screen Full time

    Purchase Ledger Officer Glasgow Short Term Positon Hourly Pay - Rate DOE This position will be based in our Glasgow office. You will have the opportunity to join a fantastic organization that offers a dynamic, supportive, and team-focused working environment. As a Purchase Ledger Officer, your primary responsibility will be to manage all aspects of the...


  • Glasgow, United Kingdom WuXi AppTec Full time

    OverviewThis position will coordinate and manage WuXi AppTec’s presence with industry conventions and conferences, as well as local seminars/receptions in Europe. The Event Marketing Specialist will report to the Senior Marketing Manager, Europe and will support WuXi Discovery Services with event marketing planning, developing marketing materials, trade...

  • Employment Lawyer

    7 days ago


    Glasgow, United Kingdom Obelisk Support Full time

    Our client is looking for an experienced Scottish qualified Employment lawyer to assist with a six month project to start in the next few weeks. Our client is looking for an experienced Scottish qualified Employment lawyer to assist with a six month project to start in the next few weeks. This role can be done remotely, although occasional office visits...


  • Glasgow, United Kingdom KubeNet Full time

    As part of our continued growth, we are seeking an experienced Content Marketing Specialist to play a key part in communicating and growing the KubeNet brand. Please be prepared to submit a sample of your content and copy upon successfully reaching interview stage. **RESPONSIBILITIES** - Regularly produce various content types for online and offline...


  • Glasgow, United Kingdom Office Angels Full time

    **Are you an Excel whizz?** **Do you thrive within a fast-paced environment and can you manage changing priorities?** **Role - Client Reporting Team Administrator** **Salary - £28k -£31k (D.O.E)** **Location - Glasgow City Centre** **Hours - Monday to Friday 09.00-17.30** Office Angels Glasgow have an excellent opportunity to join a rapidly growing...

  • Payroll Administrator

    3 weeks ago


    Glasgow, United Kingdom LHH Recruitment Solutions Full time

    £24,000- £28,000 Permanent Glasgow LHH Recruitment is delighted to be supporting our client, a national transport provider, to appoint a Payroll Administrator. The Payroll Administrator will be responsible for the entering of all Payroll data accurately and within the strict timeline set for each Payroll processed. You will be dealing with varying pay...


  • Glasgow, United Kingdom north tech1 Full time

    Overview North builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate...


  • Glasgow, United Kingdom Student Loans Company Full time

    **Details**: **Reference number**: - 342437**Salary**: - £34,500 - £42,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- SEO**Contract type**: - Permanent**Business area**: **Type of role**: - Human Resources**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...


  • Glasgow, United Kingdom north tech1 Full time

    Overview North builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate...

  • Finance Assistant

    4 weeks ago


    Glasgow, United Kingdom New Gorbals Housing Association Full time

    **JOB DESCRIPTION** **POST OF : FINANCE ASSISTANT - 6 months FTC** **SALARY : GRADE 5 (£27,440 to £30,495)** **RESPONSIBLE TO : FINANCE MANAGER** **General : To provide an effective finance and administration service to the** **organisation.** **Specific Duties** **1. Purchase Ledger** 1.1 Input of invoices through the Association Finance system...


  • Glasgow, United Kingdom Simpson Booth Limited Full time

    Our client, a global leader in the design, manufacture, and hire of lifting, pulling, and deploying solutions, is recruiting for a Project Engineer to join their team in Turriff, Aberdeenshire. Responsible for the day to day delivery of small / medium scale projects across Manufacturing, Service, and Hire. # Prioritize assigned projects and ensure on-time...


  • Glasgow, United Kingdom Resourcing Group Full time

    Full Job Description: M4 Specialist are currently seeking a reliable and experienced client focused Relief Joy Ambassador to join our clients team in Glasgow (a role which would suit candidates from various backgrounds including hospitality, retail, customer service, driving / delivery, parents looking for flexibility the list is endless). This is an...

  • Emea Tax Specalist

    4 weeks ago


    Glasgow, United Kingdom Meraki Full time

    Meraki Talents client is a highly respected firm based in the city centre of Glasgow, providing a comprehensive range of services across investment banking, securities and investment management. We are delighted to be supporting them with the appointment of a EMEA Tax Specialist. **The Role** The role holder will support corporate income tax compliance...


  • Glasgow, United Kingdom Azets Group Full time

    Ready to become a leader in your specialist field?; Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices! We are a top ten accountancy firm in the UK and are the number one largest...

  • Msk Physiotherapist

    4 weeks ago


    Glasgow, United Kingdom Hunter AHP & Mental Health Full time

    Community Rehab Physiotherapist - Glasgow - £27- £35ph! Hunter AHP have an exciting opportunity for a community rehabilitation physiotherapist to secure an ongoing locum contract out in community of Glasgow. You will work as part of a wider highly experienced multi-disciplinary therapy team which include occupational therapists, nurses, and...