Visitor Experience Host

6 months ago


London, United Kingdom Royal Academy of Arts Full time

**_Please note, this role is offered on a Casual contract with flexible, ad-hoc work on weekdays, weekends, bank holidays, and public holidays. The Royal Academy of Arts is under no obligation to offer you hours. _**

**About this Role**

The Royal Academy of Arts’ Visitor Experience Hosts are the first and last impression of the Royal Academy and as such are seen as the embodiement of our values. The Front of House teams provide assistance and information at each step of our visitor’s journey, anticipating their every need.

We ensure the on-site visit is safe, welcoming, authentic and engaged - from meeting and greeting, ticket/card scanning, and the use of thoroughfares and cloakrooms to the experiences in our restaurants and cafes.

**About You**

You will be a dynamic, customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do.

You will have excellent customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, offer proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story.
- Shifts are across a 6-day operation from Tuesday to Sunday from 9:15 until 6:15pm and Friday nights until 9pm._



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