Customer Service Associate
3 weeks ago
I am exclusively working with a world-leading Biotech based in Oxford. They are seeking a **German **Speaking **Customer Service Associate** to be responsible for providing exceptional support to their customers for their leading nanotech products.
You will be able to use your knowledge of their webstore to help with account set-up, product inquiries, and order management.
**This role will offer you**:
- A permanent position offering flexible and hybrid working within a groundbreaking biotechnology company
- Exposure to a fast-paced environment and interacting with customers all over the globe
**You will be responsible for**:
- Assisting with account set-up, product inquiries, and order management
- Communicate with customers in German and English
- Answering questions on business processes and products, scheduling and amending orders, and liaising with customers through various communication channels
- Work closely with various commercial teams to resolve customer queries and strive for operational excellence
**You will bring the following**:
- Must be fluent in German - written and oral
- Previous experience in a customer service role
- Have a customer-focused mindset and excellent communication skills
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£40,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Oxford: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Oxford
Flextime
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