Customer Service Associate

3 weeks ago


Oxford, United Kingdom BioTalent Full time

I am exclusively working with a world-leading Biotech based in Oxford. They are seeking a **German **Speaking **Customer Service Associate** to be responsible for providing exceptional support to their customers for their leading nanotech products.

You will be able to use your knowledge of their webstore to help with account set-up, product inquiries, and order management.

**This role will offer you**:

- A permanent position offering flexible and hybrid working within a groundbreaking biotechnology company
- Exposure to a fast-paced environment and interacting with customers all over the globe

**You will be responsible for**:

- Assisting with account set-up, product inquiries, and order management
- Communicate with customers in German and English
- Answering questions on business processes and products, scheduling and amending orders, and liaising with customers through various communication channels
- Work closely with various commercial teams to resolve customer queries and strive for operational excellence

**You will bring the following**:

- Must be fluent in German - written and oral
- Previous experience in a customer service role
- Have a customer-focused mindset and excellent communication skills

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Oxford: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Oxford

Flextime



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