Sales Order Coordinator

Location: Templecombe, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

**Primary Purpose of the Role**:
Sales Order-Coordinator will act as the primary contact to the customer providing a variety of direct services throughout the new build/ spares/repair cycle such as direct contact with the Customer (internal or external) through onsite & offsite meetings and teleconferences.

We're expanding our team and we want you to be a part of it, unlock your potential with us Combining uniquely diverse expertise, talents and cultures, our team deliver extraordinary high-tech solutions and services to our customers that make tomorrow possible, today. From the bottom of the oceans to the depths of space and cyberspace, we help our customers think smarter and act faster.

This role is critical to providing a high level of service to the customers and plays a pivotal role in ensuring that internal and external targets are met.

**Principal Relationships**:

- Customer Services Manager
- Senior Sales Order Co-ordinators
- Industry, Procurement, Trade Compliance, Shipping, Dispatch and QA
- Programme Managers
- Customers
- Other staff within the businesses

**Key Responsibilities and Tasks**:

- To process all enquiries received by the Service Management Office as appropriate
- Manage effective proactive and reactive communications both externally with Customers and internally across all areas of the organisation.
- Liaise across the business to resolve Customer enquiries of varying levels of complexity.
- Ensure reporting systems/tools are kept up to date and status movements are accurate.
- Ensure that Customer agreements are fully understood by all areas in the respective process, and that the latest revision copy of the customer contract, where appropriate, is available electronically
- Maintain high levels of awareness and control on all aspects of Customer new build, spare and repair programs, including status and priorities, forecasting, and delay issues through continuous review and reporting of order books. Where blockers in the process exist, minimise impact of such blockages by anticipating problems and planning contingencies.
- Develop relationships with internal and external customers to ensure levels of service are to a high standard. Work as part of the larger team to manage the priorities of each customer.
- Accurate data capture for all release, shipping and despatch documents as required to ensure on-time shipment to Customers and compliance to Government trade regulations.
- Release of repairs, spares and manufactured items via the appropriate business system and ensure all transactions completed accurately.
- Promote continued improvements through LEAN processes.

**Key performance Indicators against Responsibilities and Tasks (professional only)**:

- OTD (On time delivery)
- Process improvement
- Monthly Metrics
- Monthly Order books
- Annual personal and team Objectives, meet as agreed.

**About you**:
**Skills**:
Essential
- PC literate with a good understanding of Microsoft office tools
- Excellent communication skills. The individual should be able to communicate well at most levels and be able to approach and work with colleagues for a common objective
- Good numeracy skills, including the ability to pull together data from various sources and to prepare and present such data on Excel spread-sheets
- Attention to detail and ability to ensure all work is carried out accurately and conscientiously.
- Ability to work independently and manage own time effectively
- Shows Initiative.
- Ability to plan logically and pro-actively manage the role
- To organise own workload and be able to work under pressure
- Oracle (or equivalent ERP system)

**Experience**:
Essential
- Experience of managing Customers in a diverse international market
- Oracle (or equivalent ERP system)

Desirable
- Experience of manufacturing and MRP processes in a technology industry
- Some prior knowledge of the Company and its working practi