Kenilworth Castle Retail Supervisor

2 weeks ago

Kenilworth, United Kingdom English Heritage Full time

First built in the 1120s and a royal castle for most of its history, Kenilworth Castle was expanded by King John, John of Gaunt and Henry V. In 1563 Elizabeth I granted it to her favourite, Robert Dudley, Earl of Leicester, who converted the castle into a lavish palace fit to entertain his queen.

Today the site welcomes c.110,000 visitors a year to explore the mighty medieval keep, climb up Tudor towers built by Leicester to court Elizabeth I and wander through the beautifully recreated Elizabethan garden. There is a shop, exhibition and tearoom and the site also host an event programme. You will be responsible for managing the retail business through a team of visitor assistant staff to deliver c. £280,000 retail income p.a.

You will join the site management team at Kenilworth and be a part of the Duty Management roster delivering a safe, secure and well-presented site.

This role will involve regular weekend & Bank Holiday working across 5 days a week February to October and 2 Days November to January

**We're looking for someone who has experience of**:

- managing a retail outlet, preferably within a visitor attraction and/or charity environment.
- leading a diverse team to deliver consistently high standards of visitor experience.
- generating profit by meeting revenue targets and controlling costs.

**You must be**:

- an excellent communicator with the confidence and ability to represent the charity.
- commited to continuous personal development.
- able to establish and cultivate effective relationships with internal and external stakeholders and suppliers.
- analytical and numerate, with the ability to assimilate information quickly and accurately.
- familiar with principles of visual merchandising, inventory managements and retail operations.

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

**Benefits include**:

- The opportunity to progress your career within the heritage sector;
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
- Flexible hours

Interviews will be held week commencing 18th March at Kenilworth Castle

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