Membership Recruiter

6 months ago

Kenilworth, United Kingdom English Heritage Full time

Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Membership Recruiter to join us at Kenilworth Castle working 5 hours per week on weekends.

No history background? No problem. What is important to us is a passion for people and excellent customer service. We want our staff to enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

First built in the 1120s and a royal castle for most of its history, Kenilworth Castle was expanded by King John, John of Gaunt and Henry V. In 1563 Elizabeth I granted it to her favourite, Robert Dudley, Earl of Leicester, who converted the castle into a lavish palace fit to entertain his queen.

Today the site welcomes c.110,000 visitors a year to explore the mighty medieval keep, climb up Tudor towers built by Leicester to court Elizabeth I and wander through the beautifully recreated Elizabethan garden. There is a shop, exhibition and tearoom and the site also host an event programme.

By joining us as a Kenilworth Castle Membership Recruiter, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will engage and inspire them to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity. You will be confident in talking to our visitors and will thrive on exceeding targets for your team.

Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial. There will be a requirement to work weekends and Bank Holidays.

If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and at the same time relish the opportunity to turn this engagement into English Heritage membership, this could be the role for you.

**Benefits include**:

- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music or history events
- Free access to all English Heritage sites for you, another adult and up to 6 children
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/Shared Parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%

Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ+, Neurodivergence and Gender Specific Issues.

Interviews will be held Week Commencing 15th April at Kenilworth Castle

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