Benefits Officer

3 weeks ago


Hailsham, United Kingdom Wealden District Council Full time

**Salary**: £24,409 - £32,858 p.a (dependant on experience & development milestones)

**Contract Type**: Permanent/Full Time/Open to Job Share

**Hours**: 37

**Location**: Based at Hailsham/Hybrid, East Sussex and Homeworking

**Details**:
**Are you passionate about helping people in need and making a difference in your community?**:
***

**Who?**:
We are looking for an experienced Benefits Officer to join our team.

**What will you be doing?**:

- You will assess claims for Housing Benefit and Council Tax Reduction for our customers, ensuring that they receive the financial support they are entitled to and need
- Determine entitlement by accurately calculating customer’s household, disabilities, income, savings, investments, and rents, determining which scheme applies to them before entering information accurately onto the Academy system
- Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices
- Identify customers who should be claiming Housing Benefit or Council Tax Reduction and help them to make a claim online or face to face

**What do you need?**:

- A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills
- A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement
- Experience of dealing with customers and/or members of the public and handling personal or sensitive information

**What do we offer?**:

- Working for a great, forward thinking Local Authority.
- Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
- A friendly, supportive team and a range of opportunities for continuing professional development.
- Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
- Free parking

**Post Number: N7008**

**Closing Date: 25**th** June 2024**

**Interview Date: TBC**

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

**Closing Date**: 25/06/2024

**Interview Date**: TBC

**Post Number**: N7008


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