Housing Options Support Officer

5 days ago


Hailsham, United Kingdom Wealden District Council Full time

**Salary**: £27,213.96 - £29,457.12 p.a

**Contract Type**: Permanent or Fixed Term (12 months)

**Hours**: 37

**Location**: Hailsham, East Sussex and Homeworking

**Details**:
**Housing Options Support Officer**:
**(Housing Options Team)**:
**Full time / Permanent**:
**Salary Range: £27,213.96 - £29,457.12 p.a**:
**Based Hailsham, East Sussex and Homeworking**:
**Housing Options Support Officer (Finance)**:
**(Housing Allocations & Lettings Team)**:
**Full Time / Fixed Term for 12 months**:
**Salary Range £27,213.96 - £29,457.12 p.a**:
**Based Hailsham, East Sussex and Homeworking**:
**Are you experienced in providing excellent customer service?**:
***

**Who?**:
There are 2 exciting opportunities to join the Housing Options team & Allocations team, with a vacancy in the Allocations team fixed term for 12 months and a permanent opportunity in the Housing Options Team.

**What will you be doing?**:

- You will be an essential ‘first point of contact’ into the Housing Options & Allocations service, administer financial payments relating to the service area, deal with basic housing advice queries and provide administrative support to the Housing Options & Allocations and Lettings teams.

**What do you need?**:

- The ability to interpret customer needs and provide solutions
- GCSE Grade C/4 or above in English Language and Maths, or have an NVQ Level 2 Administration qualification (or equivalent)
- Good written and verbal communication skills and an excellent telephone manner
- Experience of using computer systems and dealing with customers in a front line social housing environment
- Direct experience of working in a local authority homelessness or allocations team would be an advantage

**What do we offer?**:

- Working for a great, forward thinking Local Authority.
- Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
- A friendly, supportive team and a range of opportunities for continuing professional development.
- Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
- Free parking

**Post Number: D3019b & D3013**:
**Closing Date: 13**th** June 2024**:
**Interview Date: TBC**:
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

**Closing Date**: 13/06/2024

**Interview Date**: TBC

**Post Number**: D3019b


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