See more Collapse

Counter Fraud

1 month ago

Liverpool, United Kingdom The Granite Group Full time

To investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

**Role**: Counter Fraud Handler

**Location**: Liverpool with hybrid working

**Working hours**: 37.5 hours, Monday to Friday from 9am to 5:30pm

**Salary**: £22,050 - £27,000

**What you will be doing**:

- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome.
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action.
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy.
- Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
- Ensure output achieves acceptable levels of accuracy and quantity.
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance.
- Avoid any claims leakage whilst maximising savings/repudiations.
- Ensure strict adherence to agreed counter fraud strategies.
- Respond efficiently to telephone calls into the team/department.
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team.

**What we’re looking for**:

- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained.
- Excellent organisational skills and the ability to work independently with minimum support.
- Strong negotiation skills along with Excellent customer services skills
- An understanding of the intelligence and investigative tools available to validate claims.
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.

We have other current jobs related to this field that you can find below

  • Counter Fraud

    4 days ago

    Liverpool, United Kingdom The Granite Group Full time

    We are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will...

  • Senior Counter Fraud Handler

    4 weeks ago

    Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Senior Counter Fraud Handler to join their fast-paced claims division. This is a hybrid role and offers a truly great career path. **Salary**: Up to £36k plus extensive benefits Purpose of the Role: To investigate...

  • Senior Counter Fraud Handler

    3 weeks ago

    Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Senior Counter Fraud Handler to join their fast-paced claims division. This is a hybrid role and offers a truly great career path. **Salary**: up to £36k plus extensive benefits Purpose of the Role: To investigate...

  • Senior Counter Fraud Handler

    2 weeks ago

    Liverpool, United Kingdom The Granite Group Full time

    We are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will...

  • Senior Counter Fraud Handler

    1 week ago

    Liverpool, United Kingdom The Granite Group Full time

    We are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will...

  • Anti-fraud Specialist

    2 weeks ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a highly motivated,Anti-Fraud Specialists to join our dynamic anti-fraud team to help support on the delivery of services to our clients across the Northwest. As an Anti-Fraud Specialist (Band 6) you will be earning up to £42,618. Reporting directly to a Senior Anti-Fraud Manager you will be nominated to, and lead on...

  • Anti-fraud Specialist

    2 weeks ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    MIAA is an NHS Shared service, hosted by Liverpool University Hospitals NHS Foundation Trust. MIAA is the predominant provider of internal audit services to over 50+ NHS and public sector organisations in the Northwest and beyond. MIAA offer clients a number of services in addition to internal audit including Solutions, Anti-Fraud, Technical Risk Assurance,...

  • Anti-fraud Specialist

    6 days ago

    Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a highly motivated,Anti-Fraud Specialists to join our dynamic anti-fraud team to help support on the delivery of services to our clients across the Northwest.As an Anti-Fraud Specialist (Band 6) you will be earning up to £42,618. Reporting directly to a Senior Anti-Fraud Manager you will be nominated to, and lead on...

  • Data Analyst

    3 weeks ago

    Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

    As a Data Analyst, you enjoy working with large and complex data sets, analysing data to draw valid inferences, and compiling MI reports. You will be working closely with the intelligence team, counter fraud department, litigation department, and underwriters,to produce and manage a wide range of data extracts. Your skill set will support the growth and...

  • Anti-fraud Specialist

    2 weeks ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    **MIAA is an NHS Shared service, hosted by Liverpool University Hospitals NHS Foundation Trust. **MIAA is the predominant provider of internal audit services to over 50+ NHS and public sector organisations in the Northwest and beyond. MIAA offer clients a number of services in addition to internal audit including Solutions, Anti-Fraud, Technical Risk...

  • Counter Fraud Claims Handler

    3 weeks ago

    Liverpool, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time

    **Hybrid working available - Are you from an Insurance background working in Fraud within Motor Claims with knowledge of PI/Credit Hire and Vehicle Damage Fraud?** Clark James Insurance Recruitment are working with an exciting and rapidly growing Motor claims Business who have fantastic training, incentives, bonuses and staff morale. This is a busy,...

  • Intelligenceteamleader

    2 weeks ago

    Liverpool, United Kingdom The Granite Group Full time

    As the Intelligence Team Leader, you will be responsible for leading a team of experienced intelligence analysts. The Intelligence team provides a fraud prevention service through counter fraud screening, intelligence reports, and administration of counter fraud databases. The intelligence team collaborates with the wider industry to process and circulate...

  • Principal Auditor

    2 weeks ago

    Liverpool, United Kingdom Adecco Full time

    **Principal Auditor** How would you like to work within a friendly small team, would you like flexibility to work from home and in the office? Then this role could be for you! **Role** - Monday - Friday between the hours of 7-7 (flexible in the time you work as long as you cover 35 hours) - 35 hours a week - Minimum of 3 months - potential for 4/5 months -...

  • Economic, Serious and Organised Crime

    2 weeks ago

    Liverpool, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 345822**Salary**: - £40,201 - £47,986- National: minimum £40,201, maximum £43,347; Inner London: minimum £45,724, maximum £47,986**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt - Economic, Serious and...

  • Rta Fee Earner

    3 weeks ago

    Liverpool, United Kingdom LNH Rec LLP Full time

    Our client, a long-established and highly regarded private legal practice based in Liverpool, are currently recruiting for a credit hire specialist Litigation Solicitor / Fee Earner. This is an office-based role. This is an exciting opportunity for someone who has a good track record of handling a caseload of fast / multi-track litigated credit hire cases....

  • Covert Surveillance Team Leader

    4 weeks ago

    Liverpool, United Kingdom UK Civil Service Full time

    Job summaryAs part of the Department of Work and Pensions (DWP) response to tackling fraud within the welfare system, the Department utilise covert surveillance to gather evidence to prove/disprove offences��This is an opportunity to join as a team leader within our team of highly trained, dedicated Operatives in this challenging but highly rewarding...

  • Anti Financial Crime Specialist

    2 weeks ago

    Liverpool, United Kingdom Diligenta Full time

    **Salary**: From £29471-£36838 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...

  • Anti Financial Crime Specialist

    2 weeks ago

    Liverpool, United Kingdom Diligenta Full time

    **Who are Diligenta?** Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded...

  • Anti-financial Crime Specialist

    1 week ago

    Liverpool, United Kingdom Diligenta Full time

    **The Opportunity**: Due to continued growth we have an opportunity for two Anti-Financial Crime Specialists with broad investigating experience to join the business in a specialist second line team; providing provision of specialist knowledge to support and maintain Diligenta's systems and controls to mitigate the risk of financial crime against Diligenta...

  • Anti-financial Crime Specialist

    1 week ago

    Liverpool, United Kingdom Diligenta Full time

    **Salary**: From £29471-£36838 **The Opportunity**: Due to continued growth we have an opportunity for two Anti-Financial Crime Specialists with broad investigating experience to join the business in a specialist second line team; providing provision of specialist knowledge to support and maintain Diligenta's systems and controls to mitigate the risk of...