Ao Administrative Officer

3 weeks ago

Aldershot, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 305012**Salary**:

- £22,758- Per Annum (Pro-rata for part-time)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Aldershot Garrison Medical Centre, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire GU11 1AYAbout the job

**Job summary**:
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.

Do you have good Information Technology (IT) and organisational skills along with the ability to communicate effectively at all levels? If so, we have an exciting opportunity for an AO Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within the Aldershot Garrison Medical Centre, Aldershot Centre for Health.

Does this sound like the role for you? If so, we would love to hear from you

**Job description**:
The Administrative Officer will provide administrative support to all doctors and practice medical staff within the Medical Centre. Dealing with patients by telephone and written correspondence, whilst maintaining patient confidentiality adhering to Caldicott Principles.

Your duties will include working on the main reception as and when required, greeting patients and visitors to the facility in a friendly and professional manner and answering any queries patients may have regarding their appointments. Making appointments and maintaining the appointment system on the Defence Medical Information Capability Programme (DMICP).

**Person specification**:
Main details of the role include but are not limited to:

- Using the Electronic Referral System (ERS) to refer patients to various hospitals within our area as per General Practitioner (GP) requests. You will need to liaise with patients to advise both appointment dates and locations.
- Processing Subject Access Requests via the E-Case (electronic) System.
- Providing cover for the main reception.
- Processing requests for service spectacles, allergy tags etc.
- 'Scanning and tasking' incoming mail in addition to everyday scanning of medical documentation.

Please refer to the attached Terms of Reference for a full list of duties.

**Desirable Criteria**:

- Good Information Technology (IT) and communication skills.
- Great organisational skills.
- The ability to work effectively within a diverse team and by yourself.
- You will need to articulate and be able to assimilate instructions and working practices.
- Have a good understanding of your responsibilities towards handling personal and medical data and confidentiality.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Seeing the Big Picture
- Making Effective Decisions
- Working Together
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £22,758, Ministry of Defence contributes £6,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Free on-site parking

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.

This post does not offer any assistance with relocation allowances.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Fur

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