Operational Support Centre Controller

5 months ago


Feltham, United Kingdom Wilson James Full time

**Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.**

We are looking for a Operational Support Centre Controller to join us at our client site in London on a six month contract. If you are someone who wants to use your technology skills, has an interest in CCTV and operations controlling, and knowledge of current affairs in an exciting security operation centre and can prioritise tasks, engage and coordinate with others whilst identifying threats and risks in a fast-paced environment, then this could be the role for you

As a Operational Support Centre Controller you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **The Role** - 6 month contract on 4 on, 4 off - days & nights 07.00am-19.00pm-19.00pm-07.00am
- **Pay - **£16.54 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- Access to an **Online GP Service **for you and your dependents

**A typical day in the life as a Operational Support Centre Controller**:

- Ensure the security, safety and well-being of all personnel, visitors, contractors, General Public that come to the assignment.
- Provide excellent customer service, and able to deal with situation in a calm and professional manner.
- Monitor all access control areas and deal with any situation.
- Be aware ofyour surroundings for any suspicious activity whilst covering North Gate, Welcome Lane pods whilst in the Control Room using CCTV cameras.
- Monitor the Fire alarm system.
- Be able to report all HSSE issues, escalate when required.
- Log all reported HSSE issues to the correct representative within the estate.
- Adhere to all company procedures and Assignment Instructions or SOP
- Remain in compliance with site, HSSE regulations.
- Immediately respond to emergencies to provide necessary assistance to employees and visitors.
- Able to liaise with external agencies when required.
- Protect the company's assets relative to theft, assault, fire and other safety issues.
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.
- Ensure you are fully aware on your responsibilities whilst within the Control Room - logs are updated correct.
- **What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Deliver excellent customer service
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure
- Have an ability to deliver succinct and clear verbal and written reports where necessary
- Maintain a high standard of personal presentation
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
- Able to demonstrate an ability to work as part of a team.
- Able to deal calmly and confidently with all demands from the public.
- SIA CCTV



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