Customer Service Advisor

4 weeks ago

Trowbridge, United Kingdom Novuna Full time

Are you passionate about phenomenal customer experiences? Looking for a career where you'll be appreciated and have opportunities to learn? Enjoy working in a friendly and supportive team?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

Our fleet is growing, and so are we Our Trowbridge operations team keep over 100,000 vehicles safely on the road. Our fleet customers include some of the UK's biggest household names, and we take care of all their needs whether that's co-ordinating custom vehicle builds, scheduling repairs and maintenance, or helping them make the transition from traditional combustion engines to battery electric vehicles.

We currently have a variety of roles available, from compliance through to customer service. Don't worry if you don't have any previous experience, as full training will be provided. You'll receive **industry-leading** training** through our **Customer** First Academy** and our** **industry-first **accredited** EV (electric vehicle) Academy**. Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

**Keen to know what kinds of roles we have available?**
- Customer Service Co-ordinators
- Driver Helpline Advisors
- Fleet Compliance & Administration
- Fleet Utilisation Co-ordinators
- Maintenance & Downtime Controllers
- Build Executives

What are we looking for?

You love delighting your customers and want to do so within a business that's making a positive difference. You're curious and eager to learn and enjoy working as part of a team.

Also, we're looking for the following:

- Customer service skills
- Good verbal and written communication
- A can-do attitude

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working - spending two days in our Trowbridge office and up to three days per week from home
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid

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