Pet Claims Handler

7 months ago


Borehamwood, United Kingdom Pinnacle Pet Group Full time

The role includes processing pet insurance claims primarily for Veterinary treatment fees. Checking invoices and medical records and making decisions in line with the policy Terms & Conditions.
- Processing new and continuing claims and dealing with all correspondence
- Answering all calls promptly in an enthusiastic, courteous and efficient manner
- Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisor's or the Management team
- Promoting a positive image of Pinnacle Pet Group and client companies
- Maintaining work service standards
- Inputting all data and completing all related paperwork accurately
- Identify any risks to the department or business. To report any findings to your Team Leader or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised
- Handling complaints

Essential
- Previous decision making experience
- Previous customer service experience
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Proven letter writing skills
- Excellent attention to detail
- PC literate

Desirable
- Finance or Insurance industry experience, ideally claims background
- Experience of working in a regulated environment
- Veterinary Knowledge

Required Qualifications;
Essential
- GCSE’s passes A-C or equivalent, including Maths and English

Desirable
- A Levels, or equivalent, in Maths and English
- Microsoft Word and Excel (basic level)

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Where do you live? (commutable to Borehamwood?)
- Do you require a visa?

Work Location: In person

Reference ID: Pet Claims Handler


  • Pet Claims Handler

    1 week ago


    Borehamwood, United Kingdom Pinnacle Pet Group Full time

    The role includes processing pet insurance claims primarily for veterinary treatment fees. Checking invoices and medical records and making decisions in line with the policy terms & conditions. **What will you be doing?** - Processing new and continuing claims and dealing with all correspondence - Answering all calls promptly in a polite and happy way -...

  • Claims Handler

    7 months ago


    Borehamwood, United Kingdom HFIS Group Full time

    **What we're looking for**: We’re looking for someone with experience in a claims environment to join our Claims Property Department as a Claims Handler. You’ll need to have excellent attention to detail, as you’ll be entering data onto client records and ensuring that they’re completed within service standards. As a Claims Handler you’ll be...

  • Claims Handler

    7 months ago


    Borehamwood, United Kingdom HFIS Group Full time

    **What we're looking for**: We’re looking for someone with experience in a claims environment to join our Claims Property Department as a Claims Handler. You’ll need to have excellent attention to detail, as you’ll be entering data onto client records and ensuring that they’re completed within service standards. As a Claims Handler you’ll be...


  • Borehamwood, United Kingdom Nouvo Recruitment Full time

    **Claims Account Handler** **Borehamwood** **Salary**: Up to £25,000 **Working hours**: Monday-Friday 9am-5.30pm Nouvo Recruitment are working for a company that are looking for a sales focused Account Manager with excellent interpersonal skills to join the team. This is an exciting opportunity for someone to join a rapidly growing organisation in...

  • Customer Champion

    7 months ago


    Borehamwood, United Kingdom Pinnacle Pet Group Full time

    The purpose of this role is to answer and handle all incoming calls promptly and effectively, in accordance with the Customer Contact Centre procedures. In addition to calls, there will be a variety of administration work to be carried out in between call work. The Customer Champion will work as part of a team delivering a first class, professional service...

  • Claims Handler

    7 months ago


    Borehamwood, United Kingdom Brown & Brown Europe Full time

    Hamilton Fraser Insurance, a valued part of Brown & Brown Insurance group. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. **Working options |** Office-based with optional rotational remote working in line with divisional requirements **Working pattern |** Full...

  • Complaints Handler

    3 days ago


    Borehamwood, United Kingdom CV-Library Full time

    We are looking for a Complaints Handler. Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer. What You Can Expect * Location – Borehamwood * Salary – £28,000 * Work type – Permanent Main Responsibilities as a...

  • Complaints Handler

    16 minutes ago


    Borehamwood, United Kingdom Addition Solutions Ltd Full time

    We are looking for a Complaints Handler. Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.What You Can Expect * Location – Borehamwood * Salary – £28,000 * Work type – PermanentMain Responsibilities as a Complaints Handler * Assess and resolve...

  • Complaint Handler

    1 month ago


    Borehamwood, United Kingdom PINNACLE PET GROUP LIMITED Full time

    We are looking for x2 Complaint Handlers to work on a hybrid basis from Borehamwood, Herts.The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible.Including communication of the decision with the insured,in a timely and efficient manner whilst always...


  • Borehamwood, Hertfordshire, United Kingdom PINNACLE PET GROUP LIMITED Full time

    As a Complaint Handler at Pinnacle Pet Group Limited, you will be responsible for managing customer complaints, communicating effectively with clients, and ensuring that all issues are resolved promptly and professionally. We are seeking an experienced and skilled individual to join our team, someone who can demonstrate a strong understanding of...


  • Borehamwood, United Kingdom Nashrock Recruitment Full time

    **The Company** **The Role** - Gain information at first notification - Analyse claims information - Ensure accurate documentations are in place to validate the Claims - Settle and negotiate claims - Monitor progress of claim **Experience Required** - 1+ years experience in Claims - C+ in Maths and English GCSE - Eager to learn and grow within a claims...

  • Complaints Handler

    4 days ago


    Borehamwood, United Kingdom Burton Recruitment Full time

    Job Title: Complaint Handler - Full Time **Salary**: £23,000-24,000 Location: Hertfordshire, UK **Are you an organised and empathetic individual looking for their next challenge?Do you care about people and their pets?** - Key Responsibilities:_ - Assessing and resolving customer complaints informally, where possible, and by written communication in a...

  • Complaints Handler

    7 months ago


    Borehamwood, United Kingdom Pinnacle Pet Group Full time

    **Job Details** The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible. Including communication of the decision with the insured, in a timely and efficient manner whilst always bearing in mind the relevant regulatory requirements, in particular DISP,...


  • Borehamwood, United Kingdom Think Specialist Recruitment Full time

    Salary - £26,000 - 27,000 Potential to hybrid work after probation Some of the duties will include: - Process new and existing claims - Negotiate and settle claims - Prepare written responses to enquiries - Building strong working relationships with relevant professionals - Monitor the progress of a claim - Ensure all documentation issued and actions taken...

  • Complaints Handler

    2 weeks ago


    Borehamwood, United Kingdom Reed Business Support Full time

    Working within a creative and fun team for one of the top five pet insurers, who have a strong growth plans throughout UK and European partnerships.As a Complaints Handler you will be the first point of contact for any customer complaints. The Job - Assessing and resolving to final decision customer complaints via telephone or written communication in line...

  • Case Handler

    1 week ago


    Borehamwood, United Kingdom Jo Holdsworth Recruitment Full time

    Do you have excellent communication skills? Do you enjoy problem solving? Do you have experience in claims handling? If so, then this could be the role for you! **Key Duties** - Handle and resolve a number of disputes. - Assist with the preparation of monthly reports for internal purposes. - Approve dispute cases, assess evidence provided and log all...


  • Borehamwood, Hertfordshire, United Kingdom Animal Friends Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Lawyer to join our Animal Friends team. As a Senior Lawyer, you will provide comprehensive legal advice and assistance across all areas of the business, ensuring compliance with relevant legal and regulatory developments.Key Responsibilities:The successful candidate will be responsible...

  • Senior Lawyer

    4 weeks ago


    Borehamwood, Hertfordshire, United Kingdom Animal Friends Full time

    Job Title:Senior LawyerCompany Overview:Animal Friends is a leading provider of pet insurance solutions, seeking an experienced Senior Lawyer to join our team. This role offers a unique opportunity to work in a dynamic and growing industry, providing expert legal advice and support.Salary:£80,000 - £100,000 per annum, depending on experience.Job...