Pet Claims Handler
7 months ago
The role includes processing pet insurance claims primarily for Veterinary treatment fees. Checking invoices and medical records and making decisions in line with the policy Terms & Conditions.
- Processing new and continuing claims and dealing with all correspondence
- Answering all calls promptly in an enthusiastic, courteous and efficient manner
- Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisor's or the Management team
- Promoting a positive image of Pinnacle Pet Group and client companies
- Maintaining work service standards
- Inputting all data and completing all related paperwork accurately
- Identify any risks to the department or business. To report any findings to your Team Leader or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised
- Handling complaints
Essential
- Previous decision making experience
- Previous customer service experience
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Proven letter writing skills
- Excellent attention to detail
- PC literate
Desirable
- Finance or Insurance industry experience, ideally claims background
- Experience of working in a regulated environment
- Veterinary Knowledge
Required Qualifications;
Essential
- GCSE’s passes A-C or equivalent, including Maths and English
Desirable
- A Levels, or equivalent, in Maths and English
- Microsoft Word and Excel (basic level)
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Where do you live? (commutable to Borehamwood?)
- Do you require a visa?
Work Location: In person
Reference ID: Pet Claims Handler
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