Collections Support Specialist

2 weeks ago


Northampton, United Kingdom Drax Group Full time

**Collections Support Specialist**
**Northampton/hybrid**
**£23,000 - £26,000**

**About the role**

This role is key in providing the credit department with analytical and technical knowledge of all 5 functions within collection support. You’ll support on more complex workloads of the Opus field agents in the disconnection and legal process.

Day to day, you’ll review and provide recommendations on the technical process aspects of the customer contact workflow, carrying out the necessary investigations to establish where credit assessment exceptions have occurred.

You’ll accurately collate data to inform the collections department with an overview of performance.

Using your experience or producing reports, you’ll provide key analysis to support management decisions including reconciliation of key MI data.

**About you**

You’ll have a strong working process knowledge across all 5 work-streams within Customer Collection Support.

You’ll be accurate with a keen eye for detail and excellent problem solving and organisational skills. Being competent in MS word and Outlook, you’ll also have the ability to learn new systems quickly. Knowledge of Excel is a must, being able to develop pivot tables, v lookups, 'if' formula as part of presenting data back as well as VBA.

An ability to communicate in a well-constructed, professional manner, creating and maintaining strong relationships with 3rd parties.

You’ll be resilient within a fast paced, frequently changing environment. With strong interpersonal and effective questioning skills, you’ll be able to quickly build a picture of a customers, suppliers or internal colleagues needs.

**About Drax**

Drax Group is a UK-based renewable energy company engaged in renewable power generation, the production of sustainable biomass and the sale of renewable electricity to businesses, playing a vital role in helping change the way we generate, supply and use energy.


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