Application Support

1 week ago


Shipley, United Kingdom IT Talent Solutions Ltd Full time

Application Support / Software Support Engineer required for my client based near Shipley, Bradford for a permanent role paying approx. £33k

Role:

- Provide technical customer support for in house developed products (SaaS)
- Performing software installations and data imports
- Support and administration of the production hosted environments:

- Investigating (analysis/diagnosis) and resolving queries seeing through to completion
- Performance monitoring and troubleshooting
- Planning, implementation, and maintenance of security
- Managing data backups
- Patching
- Performing software installations
- Data migration and conversion tasks
- DNS
- Log monitoring
- General server maintenance
- Trend analysis
- Failover planning and testing
- Create and maintain training and knowledgebase material
- Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education
- Assistance and cover of the 1st line team when required
- Assisting with the service delivery process

**Requirements**:

- or third-line capacity
- SQL Server experience within a production environment for at least 1 year, with the ability to demonstrate competent ability to create and execute SQL statements and interpret the results
- Excellent written and spoken English
- Great communication skills are a must
- Experience in Windows server maintenance

Desirables:

- Experience of VM build and maintenance
- Experience maintaining/overseeing a hosted environment setup



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