Customer Operations Executive

4 months ago

Livingston, United Kingdom Pentland Brands Limited Full time

From the first protos made on a kitchen table in Edinburgh, Endura has evolved into an admired global brand with a rack of game-changing and award-winning products. Endura supports an impressive roster of world class athletes including disruptor in chief Graeme Obree, trials sensation Danny MacAskill, and downhill siblings the Athertons.

As part of our continuous development, we are looking for a customer focused individual to join the team. Working with our in-house Custom team and providing excellent Customer Service in a challenging and rewarding role. Responsible for providing general administrative support as part of a tight knit and dynamic team in an attractive work environment, you will be servicing a portfolio of Bicycle Dealers and cycling clubs.

**The tasks**:

- Being the first point of contact for any new UK custom clothing enquiries
- Liaising with graphic designers on pending jobs to ensure Customer deadlines are met
- Discussing design wishes with clubs/dealers
- Managing design projects between client/Account manager and our in-house graphics team
- Daily order processing through our various ordering tools
- Processing sample requests and monitoring the return of samples
- Following up on all non-developed leads
- Answering telephones and offering product advice and assistance on our clothing range and systems
- Investigating discrepancies and misroute of parcels
- Solving problems around orders, deliveries, ledgers, invoices, payments to the satisfaction of the customer
- Offering support to the broader team as/when required

**What you will bring**:

- Language skills - fluent in English
- Highest attention to detail
- Strong Excel skills (functions)
- Previous Customer Service/Administrative experience advantageous
- Background in Customer Service/Administration/Finance/Operations is desirable
- Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
- Excellent verbal, written and presentation skills
- A working knowledge of SAP or similar systems knowledge is advantageous
- Strong team player

SMART Working is our approach to hybrid working at Pentland Brands. It’s about working smarter, not harder and ensuring that we come into the office with a clear sense of purpose and a desire to connect and collaborate. We have introduced “core office days” of Tuesday, Wednesday and Thursday and we’re asking everyone to be in our modern offices on those days. As long as you’re working your contracted hours, we don’t mind when you start and finish, but we want you to work when you’re feeling productive and accomplishing the most. This role can be worked from our Sunderland or Livingston office.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Livingston, EH54 8SF: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Livingston, EH54 8SF

Reference ID: 1329

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