Customer Experience and Operations Assistant

7 months ago


Livingston, United Kingdom SchoolGrid Ltd Full time

**Us**

We’re SchoolGrid, a multi-award winning cashless catering management and online payment software for schools across the UK.

Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track record of customer satisfaction, and we provide our staff with the time and support they need to succeed.

We’re a fast-growing company who are seeking talented and passionate people to join us on our journey.

We’re currently looking for an excellent customer care and operations assistant to join our aftercare team.

**You**

You might have experience in retail, customer service, or something similar, but for us, your drive matters more. You're a quick learner with a can-do attitude, eager to develop a diverse skillset for your future.

We value a can-do attitude and a willingness to learn more than specific experience. If you have a background in retail, customer service, or similar roles, that's fantastic, but it's not essential. We're looking for someone eager to develop a diverse skillset for their future, and you’ll have opportunities to work in customer care, finance, project management, product team and operations. We believe your career is yours to build, and we're here to provide the stepping stones.

**The Role**

Overall your role is to make sure our clients, schools and parents get the very best experience working with SchoolGrid. No two days will be the same (which we think keeps it interesting) and you’ll get the opportunity to work with a number of teams and stakeholders including the service, product and project teams as well as working with the COO on internal projects.

Here's where you'll make an impact:

- **Project Administration**: Assisting the project/mobilisation team to ensure smooth rollouts and successful go-live launches for new clients.
- **Knowledge Sharer**: Work alongside the product team to guarantee a seamless user experience for new features by assisting with client training and documentation.
- **Financial Finesse**: Assist with financial administration tasks, including both sales and purchase ledgers (Full training provided)
- **Growth Catalyst**: Working directly with the COO on internal projects and ad-hoc duties to propel departmental and company growth.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Customer Experience Assistant



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