Patient Administrator

4 weeks ago


Cirencester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

We are looking to recruit 2 Patient Administrators to join our team on Cirencester Hospital in patient wards

The Patient Administrator role provides a full medical records service for the hospital including reception duties, being the first point of contact for all patients and visitors to the Hospital.

We are looking for an organised person who enjoys working in a very busy, challenging environment, where working under pressure to meet the requirements of the hospital, is an integral part of the role. You will have excellent customer service and keyboard skills, with a polite telephone manner. You must be able to work well within a team but equally be responsible and reliable to work on your own. You will be responsible for retrieving and filing Health Records in the Medical Records Library, ensuring case notes are sourced, prepared and dispatched in time for patient appointments and to ensure an accurate and timely medical records service is delivered to the hospital. Attention to detail is essential.

You will provide professional reception duties, dealing with patients enquires and assisting visitors, plus undertake a variety of administration tasks using various databases and hospital systems.

You must be proficient in the use of Microsoft Office including Outlook and Internet Explorer. Experience in the use of Trakcare would be an advantage although training can be arranged.

You will be responsible for the reception in the ward areas. This include being first point of contact for visitors and patients. You will be a support for the ward team including a range of systems in use on the ward as well as to enhance the ward care.

You will provide professional reception duties, dealing with patients enquires and assisting visitors, plus undertake a variety of administration tasks using various databases and hospital systems.

You will request notes for outpatient clinics, working to deadlines, to ensure all required information is available for clinicians. Attention to detail is essential.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.


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