Customer Service Advisor

6 months ago

Edinburgh, United Kingdom Trip.com Group Full time

**Who we are**

We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Who we are looking for**

We are seeking a passionate and enthusiastic Spanish speaking Customer Advisor to join our team in our Edinburgh office.

You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

**What you will get in return**

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

- 32 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Discounted parking pass at Fountain Park
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working
- Frequent employee engagement events
- Refer a friend bonus scheme

**Working hours**:

- Your normal hours of work per week will be 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with the options of rotational shift patterns ranging from 7am to 10pm.

At this time the working hours for our Spanish line are Monday through Friday 7am to 10pm.

**Location**:

- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

**Salary**:

- We offer a competitive salary of £24,000 per annum plus a £1000 language allowance.

**What you’ll be doing**
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.

**What you’ll need**
- Customer service experience
- Must be fluent in Spanish and English
- Effective communication skills
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development

**Desired but not essential**
- Previous contact centre experience
- Travel & Tourism industry experience

**Be Aware of Recruitment Fraud**

Have a good trip, and see you soon

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