Etrade Support Specialist

6 months ago

London, United Kingdom The Travelers Companies, Inc. Full time

Who Are We?

- Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

- Job Category
Technology
Target Openings
1
What Is the Opportunity?
Work with the Head of eTrade & Digital, Distribution and Underwriting teams to effectively resolve or hand-off system and process queries. Develop and maintain strong working relationships with our broker partners, third party technology provider and internal stakeholders. Develop a thorough knowledge of our eTrade systems and processes to ensure our broker partners are on-boarded and able to trade with us electronically. Work closely with the eTrade core team to develop knowledge of our current and future products to assist with implementing product changes and user acceptance testing. Ownership of eTrade monthly and quarterly financial controls through to resolution.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £1,500 new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?
- Timely resolution of internal or external queries and issues ensuring all decisions and processes are consistent with eTrade protocols.
- Super User with our third party technology provider and be the first point of contact for internal stakeholders.
- Responsible for eTrade financial controls. Working with IT, Finance, Credit Control, Underwriting and Shared Services to ensure financial and data integrity for non-integrated products, reconciliation of core systems to Acturis and rectification of issues identified.
- Business Lead for User Acceptance Training (UAT) and Change Request implementation.
- Broker Activations on eTrade system and query resolution.
- Perform other duties as assigned.
- Previous experience of working in an eTrade Support role.
- Strong experience of data entry systems.
- Experience of developing and maintaining relationships with internal and external stakeholders across various functions.
- Effective query resolution and problem solving techniques.
- Effective prioritisation of workload.
- Ability to easily navigate multiple IT systems.
- Strong numeracy skills.

What is a Must Have?
- A-level or equivalent school certificate.
- Previous experience of working in a query resolution role demonstrating strong problem solving skills.
- What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices

- Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.

- To learn more about our comprehensive benefit programs please visit

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