eTrading Support Analyst

1 month ago


London, United Kingdom Goodman Masson Full time

IT support analyst to providing services to the FX, Rates, eCommerce, and Credit businesses.


The role:

  • Incident Management: Own and resolve critical incidents (P1/P2), ensuring accurate logging and communication with users and management.
  • Application Monitoring: Maintain a 99.9% uptime across the eTrading platform, monitor application performance, and perform system administration.
  • Knowledge Management: Document procedures, maintain a knowledge base, and provide user training.
  • Service Improvement: Track application trends, ensure actionable support logs, and reduce manual interventions.
  • Maintenance and Enhancements: Participate in release cycles, validate changes, and coordinate post-release checks.


Your experience:

  • A degree from a top university with a background in mathematics or IT
  • 4+ years managing Rates eTrading platforms.
  • Experience with Oracle, MSSQL, FIX, Tibco RV, and MQ.
  • Proficiency in Linux and Windows command line.



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