Pcn Administration Support

7 months ago

Fareham, United Kingdom Fareham & Portchester PCN Full time

**JOB DESCRIPTION JOB TITLE**: PCN ADMIN Support REPORTS TO: PCN Manager ACCOUNTABLE TO: PCN Manager Louise Pechal HOURS: 22.5 hours per week Job Summary: To provide administrative support and services to the Primary Care Network Manager and all PCN network teams including the Home Visiting Service. To provide administrative support and services to the Primary Care Network Manager and all PCN network teams including the Home Visiting Service. Job responsibilities: To administratively support the delivery of efficient, effective, quality and patient-focused services for the Fareham and Portchester Primary Care Network (FPPCN). Provide continued administrative support of the services delivered by the FPPCN.

In particular, providing direct support to the PCN Manager and Home Visiting Service (HVS). PCN Admin Support: To provide direct administrative support to the PCN Manager To assist Team leads, clinical and non-clinical with administrative support, for data entry, coding of EMIS records, auditing and routine reports, texting patients, or booking appointments, telephone calls to patients, general office duties and inquiries when required Act as the second point of contact for support to all PCN/HVS staff with IT issues when required and liaise with EMIS over remote access or issues that arise with the system in the absence of the HVS Co-ordinator Report back any issues staff Minute taking for the Management team Updating process protocols and ensuring they are up to date Assist with the PCN Newsletter where required Any other duties required by the PCN Manager HVS (in the absence of the HVS coordinator) Acting as a point of contact for the Home Visiting To assist the HVS co-ordinator in the day-to-day operations of the HVS list and assist in the allocation of visits Publication of service capacity programmes to the Practices in the PCN Provide additional cover in times of Annual Leave Provide daily support to the PCN Manager and HVS Co-ordinator and clinical team delivering the HVS Ensure that all visits undertaken are recorded correctly in the medical records Ensure patient feedback surveys are undertaken and uploaded as required by the service Regular stock checks of stationery and medical supplies and assist with ordering accordingly Printing of blood Forms in preparation for pro-active visits undertaken by the Home Visiting Team. Assisting the HVS with referrals and workflow list. Including AccuRx text messaging to patients To Monitor and undertake actions of the Generic inbox To assist the co-ordinator with weekly care home ring rounds To assist in the organising and booking of patients for Flu and Covid vaccinations Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

**Equality and Diversity**: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in

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