Retail Store Trainer

7 months ago

London, United Kingdom Adidas Full time

This is the first step in your adidas journey. For more than 70 years we've been creating the best sports gear and inspiring millions of people to change their lives through sport. Our core value is people. adidas is a team of rebellious optimists. We lead an active lifestyle, creating innovations to balance sports and nature, looking at the world without borders or prejudice, and inspiring change in our customers. Retail stores are the first point of contact with our consumers and the heart of adidas brand. Want to be a part of the journey? Join us now- WE OFFER
- Competitive compensation & rewards (bonuses, referral program, etc.).
- Uniform allowance
- Discount on adidas products online and in all own stores.
- Access to online learning platforms to further your skills
- Employee Assitance program - We care about your well-being
- Discounted retail/ insurance vouchers
- Opportunities to participate in sponsored adidas events
- Chances to win football tickets for you and a friend
- PURPOSE OF THE ROLE- To drive consistency in the delivery and implementation of the Retail Learning Programes that enable a premium consumer experience, support operational excellence, and help adidas meet or exceed our business and people objectives.- EMPLOYEES APPRECIATE IN US
- Supportive team that accompanies you all the way in the company and inspires you to win new challenges.
- Career without borders: the opportunity to grow in retail, office, and distribution center.
- Development opportunities: world-class training in our products, service, processes, and personal effectiveness programs.
- Modern environment with the highest retail standards and best technologies.
- Embracing a culture of diversity, equity, and inclusion.
- Innovations to establish a new era of sport in balance with nature.
- WE APPRECIATE IN OUR EMPLOYEES
- Strong written and verbal communication skills in English
- Strong communication skills including impactful presentation and facilitation skills
- Advanced numeracy and literacy
- Good MS Office skills
- Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
- Ability to multi-task
- Efficient and effective in time management
- Ability to develop strong and credible relationships with store team
- Requisite Education and Experience / Minimum Qualifications
- Consumer-facing experience
- 2 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.- Access to enroll in retail store capability program developed by Global Sales Academy within 12 months of being in role
- Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within the local market.
- YOUR ACTIVITIES
- Service culture_
- Role-model service standards and salesfloor leadership skills
- Provide feedback on observed service behaviors of all team members
- Drive daily Team Huddles and Team Captain role on the salesfloor
- Champion consumer NPS and membership initiatives
- Conduct consumer NPS call-backs
- Drive product knowledge transfer to selling behaviors
- Support adoption of consumer facing tools
- Learning Operations _
- Create monthly training calendar with store leadership and local Training team
- Plan and coordinate all learning activities for new and existing team members
- Go-to person in store for adidas retail digital learning platforms
- Guide and support Store Leadership Team on creating and completing learning plans
- Organize and ensure availability of relevant training materials
- Support participant journey in expert and specialists certification programs
- Support learning needs related to campaign launches and events*
- Learning Delivery_
- Facilitate in-person and virtual training sessions
- Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
- Deliver service and selling skills trainings
- Deliver evergreen and seasonal product learning in relevant categories
- Deliver new employee onboarding program
- Engage with the learners throughout their digital learning journey
- Support Retail Academy Europe in delivery of learning*
- Learning Analytics_
- Demonstrate impact of learning initiatives using adidas learning analytics tools
- Identify store learning results for recognition and/or action planning
- Update store leadership on learning progress and completion rates
- Analyze NPS reports and propose recognition and/or action planning on service
- Provide feedback on Retail learning programs to local Training Team
- #WePowerPossibleAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

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