Billing Lead

4 weeks ago

AshtonUnderLyne, United Kingdom Industria Personnel Services Ltd Full time

**Billing Lead**

Our client is a leading provider of business services and workplace solutions - direct to end users and via the wholesale channel.

Their brands have been trusted supply chain partners for businesses across the UK &Ireland, large and small for over 130 years.

Our client is a leading provider of Customer Communications, Identification, Graphics and Workplace Solutions. They combine generations of experience with the latest innovations in technology and smart data to enable responsive and meaningful interactions between organisations and their customers.

**Key Responsibilities and Accountabilities**
- Sending Statements & copy invoices where requested.
- Produce reports / invoices for clients for all system requirements.
- Dealing with internal & external client queries within agreed service level requirements
- Update data which triggers monthly reporting
- Distribute contract line & any ad hoc invoices to customers.
- Ensure customers are invoiced promptly in accordance with their requirements.
- Be responsible for raising any ad-hoc invoices as and when required in an accurate & timely manner & the manual invoices reconcile with system generated invoices.
- Proactively liaise between customer and line management to resolve queries and disputes with the mínimal delay.
- Management of EDI invoicing (held at Croydon) & OB10 rejections/reports.
- Monthly invoice reconciliations
- Deal with customer’s enquiries and able to identify & manage the need for credit notes.
- Maintaining and building relationships with customers whilst ensuring collection targets are met.
- Liaising with internal departments to resolve queries.
- Be able to produce and manipulate Excel workbooks to intermediate level.
- Contact a list of customers in association with billing to ensure that bills raised will be paid.
- Other ad-hoc duties.
- Management of a small team of billing and Admin Staff.
- Looking after Risk function of the business from Account set up to credit limit checks.

**Essential Skills and Knowledge**:

- System requirements - Microsoft D365
- Customer focussed, the ability to understand the needs and priorities of our customers and the desire to deliver an outstanding service with a calm professional approach.
- Must be flexible and open to meeting the companies changing priorities when required.
- Possess a positive attitude, with a high emphasis on building solid customer relationships, both internal and external.
- Excellent telephone manner & attention to detail
- Positive attitude and excellent interpersonal skills
- The ability to work to tight deadlines, demonstrating a proactive, problem-solving approach.

**Agility -** Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.
- Customer focused and able to flex approach to meet different stakeholder requirements.
- Delivers on commitments
- Able to manage in ambiguity and manage multiple priorities.
- Identifies change opportunities and drives change through the company

**Partnership - **Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment.
- Builds strong internal and external working relationships and networks
- Pragmatic approach
- Creates an environment where individuals can openly question, share information and give feedback.
- Genuinely values others’ input and expertise and is willing to learn from others.

**Innovation - **Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.
- Understands the bigger picture
- Questions and challenges others to get to the root of people and business issues
- Curious, drives changes across the business through people and culture

**Integrity - **Takes accountability and owns issues. Finds solutions to challenges and is trusted to deliver consistent high quality outputs.
- Maintains highest levels of integrity and confidentiality
- Demonstrates empathy, tact and diplomacy when dealing with sensitive/ difficult situations
- Takes accountability for delivering consistent high quality outputs
- Openly challenges poor practices

**Essential experience requirements**:

- At least 2 years minimum billing experience
- Excel (intermediate level - spreadsheets / formulas)
- Previous management experience preferred.
- Use of D365 System
- Training will be given but must have experience
- No qualifications required.

**Employment Type** - Permanent

**Salary** - £30 ,000

**Hours **- Monday - Friday 9am -17:30

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Canteen

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