Head of Fraud Analytics

9 months ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as our Head of Fraud Analytics & Threat Management
- We’ll look to you to be accountable for our strategy, transformation and the delivery of fraud analytics that span all franchises across the ring-fenced areas of our bank
- As part of the Fraud Prevention Senior Leadership team, you’ll report into the Director of Fraud Prevention and be responsible for leading our bank’s media engagement in respect to fraud
- This is your chance to make an impact on our customers and colleagues through your work as you help us build a safe and secure bank that’ll protect and help the people we serve to thrive

**What you’ll do**:
As our Head of Fraud Analytics & Threat Management, you’ll be leading a team of talented fraud experts to provide business insights through internal and external best practices. You’ll set up and run the data and analytics environment for fraud too, spanning plastics, payments, and scams, to identify anomalous behaviour and prevent fraud and scam activity.

Your top priorities will include:

- Leading the strategic roadmap for Fraud Analytics and advancing our platforms, tools and models
- Owning, defining, and managing the detection systems and rules for fraud and monitoring the performance and effectiveness of rule strategies
- Working with fraud teams, operations, and technology to ensure appropriate policies and interventions are in line with our business appetite and customer service objectives
- Building and testing our defence capabilities to prepare for future threats by using intelligence, industry networking and horizon scanning to provide extra security for our customers
- Delivering against an agreed financial plan and budget, including forecasting, resource allocation and prioritisation
- Representing our bank internally, externally and in media engagements
- Ensuring an ongoing focus on cost optimisation, while determining and delivering opportunities on a consistent basis
- Collaborating with colleagues in Data & Analytics to leverage our wider capabilities

**The skills you’ll need**:
To be successful in this role, you’ll have great technical knowledge and business and commercial expertise. As well as this, you’ll be an excellent people leader, with outstanding communication and interpersonal skills, and have design, change and delivery experience.

Not only will you have a thorough understanding of fraud and scam typologies, applicable fraud and scam prevention methodologies, financial processes and fraud and scam prevention systems, but you’ll have a relevant financial crime qualification, such as an ICA or similar.

Furthermore, you’ll need:

- The ability to manage multiple stakeholders and develop effective relationships at executive level across a business and with regulators
- Knowledge of how regulatory, political, reputational, and environmental risk issues impact a complex financial services business
- An excellent understanding of risk management and control processes appropriate to the banking and financial services environment
- Great influencing and conflict resolution skills, coupled with the ability to view the impact of issues from a wider or macro perspective
- An in-depth knowledge of financial products, services, and customer needs
- Experience of managing significant risks on behalf of a business and leading professional teams

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