Camhs Team Administrator

4 weeks ago


Norwich, United Kingdom Your World Healthcare Full time

**CAMHS Team Administrator**

**Location**: Norwich

**Parking**:Not Specified

**Job Type**: Temporary

**Duration of booking**: Expected to last up 12 weeks’ with possible extension

**Proposed start date**: ASAP

**Sector**: Healthcare

**Base**:Hospital

**Band**:
**Pay Rates**:£10.69 paye inclusive of holiday pay per hour

All of the rates are depending on skill and experience

**Working Days and Hours**:Monday to Friday,.45am to 5pm (will include a 45 minute break).

**Job Purpose**:

- Assisting in processing of Referrals using an e-referral system Data entry / collation from electronic systems and via use of Excel spreadsheets
- Booking appointments General administrative duties (post, photocopying, scanning etc)
- Updating Patient Record System (Lorenzo) Reception duties including greeting visitors, young service users and their families
- Dealing with telephone enquiries from parents / carers, service users and professionals
- Message taking
- You will be required to cover Reception during periods of absence, including lunch time cover and non
- working days of our main Receptionist.
- You will also be required to cover our teams Video Call system
- Attend Anywhere and support the wider Business Support Team as needed.
- It is essential that the post holder has excellent communication and inter-personal skills, as you will be liaising with patients, families and other health and social care professionals on a daily basis.
- You should be able to demonstrate, and promote the Trust Values of 'Positively, Respectfully and Together' in your behaviour and attitude.
- In addition, you will need to have good time management, a positive and flexible approach and the ability to remain calm under pressure. You need to work on your own initiative and be able to prioritise your workload effectively.

**Qualifications, Skills and Experience**
- NVQ 2 Customer Services or equivalent or Good standard of Education (to Grade C or equivalent)
- Effective and articulate communication skills, both oral and in writing
- Ability to organise and prioritise own workload and a variety of tasks
- Good interpersonal skills and ability to work as part of a team
- Ability to work under pressure and to tight timescales
- Ability to remain calm in times of pressure or crisis Desirable criteria - Minute taking



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