Customer Service Agent
2 weeks ago
Do you have a passion for providing excellent customer service? Are you a hardworking individual that strives to goes above and beyond for others? Red is recruiting a friendly Customer Service Agent to join an award-winning service provider in Glasgow. Thisis a fantastic opportunity to work for a company that puts its customers and employees at the heart of all they do. If you have great communication skills and would like to be a vital part of a welcoming team in Glasgow, we'd like to speak with you
**Package and Benefits of a Customer Service Representative**:
- **Salary**:£21,500 per annum
- **Location**: Glasgow
- **Contract**:Permanent, 35 hours
- **Hours**: Working Monday to Friday, shifts between 8:00 am - 6:00 pm
- Discretionary bonus scheme
- Plenty of progression opportunities
- Full, extensive training provided
- On-site cafe
- 23 days holidays + 8 bank holidays
- Receive a wide range of retail discount shopping schemes
- Access to a Confidential Helpline is available to be used by you and your family
- Plenty of opportunities to develop in your career
**Responsibilities of a Customer Service Representative**:
- Responding over the phone to customer's financial queries
- Providing exceptional customer service over the phone by delivering an excellent end to end experience
- Considering customer's requirements and developing long-lasting relationships by building rapport
- Continuously deepening your knowledge of client systems and individual policies/products
- Working as part of a great team
**Skills and Experience of a Customer Service Representative**:
- Experience within a customer-facing environment or a relevant call handler role
- Life and Pensions experience would be beneficial
- A passion for providing an exceptional level of customer service and building rapport
- Proficient in the use of basic telephonic and computer systems
- A willingness to learn and digest new information quickly
- Flexible and adaptable to change
- Proactive to identify, support and drive improvement opportunities
Red Recruitment (Agency)
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