Apprentice Administration Assistant

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

£181 per week

**Main area**
- ENT
- **Grade**
- £181 per week
- **Contract**
- Apprenticeship: 15 months (Fixed Term 15 months)
- **Hours**
- 37.5 hours per week (Full time
- 37.5 hours per week)
- **Job ref**
- 164-5003055**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £181 per week
- **Salary period**
- Session by session
- **Closing**
- Today at 23:59Job overview

Are you a self-motivated, hardworking and enthusiastic individual looking to take their first step
in to an administration career in the NHS? If so, this apprenticeship post could be just what you
are looking for.

We are excited to be able to offer an Administration apprenticeship opportunity working within Reception of the ENT Department based at the Queens Medical Centre Campus of Nottingham University
Hospitals NHS Trust.

Main duties of the job

Working alongside the team providing support in a range of duties including working on reception, answering telephone enquiries, booking patient appointments, sorting post, general filing, electronic scanning of documents and updating records as well as other general office duties.

You will need good communications skills and will be supported to develop lots of new and current skills including; prioritisation, attention to detail, using your own initiative and the ability to work in a busy and fast paced environment.

You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times. You will learn and develop skills using Microsoft Office and NHS systems.

Working for our organisation

This is a 15 month fixed term apprenticeship and you must be committed to work towards a level 2 or 3 Diploma in Business and Administration. As an employee we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship.

Detailed job description and main responsibilities

The post holder will become fully conversant and competent in providing administrative support within a relevant administrative area of Nottingham University Hospitals Trust.

Training will involve working alongside the administrative staff within the different areas of the department, working under supervision.

Administrative Duties
- To provide general office and administration support service to the administrative team.
- To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.
- Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team.
- To undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and to further develop the post holders’ skills and role.
- The post holder will be required to undertake mandatory training as and when require.

Communication and Working Relationships
- To communicate as appropriate with members of staff at all levels.

Responsibilities of the Post Holder
- To contribute to the administrative work within their team.
- To gain an understanding of how the team functions by providing support as required whilst
- gaining knowledge and experience and by undertaking training in the following:

- NVQ level 2 in Business Administration
- Certificate in principles of Business and Administration
- Employment responsibilities and Rights
- Functional Skills (including Personal Learning and Thinking Skills, English, Maths and ICT at
- level 2) Other Duties
- It is the responsibility of each member of staff to maintain confidentiality at all times.
- Staff must be aware of and adhere to the provisions of the Health and Safety at Work Act and ensure their own safety and the safety of colleagues and patients. Staff must be aware of the action to be taken in the event of fire and must attend fire lectures at least once a year.
- Staff should be aware of their own individual responsibilities under the Trust Equal Opportunities Policy and ensure that they adhere to the provisions of the policy.

Any other duties which may be required from time to time, as discussed and agreed with the Line Manager & Departmental Manager.

GENERAL DUTIES
- In addition to the key job responsibilities detailed in this job description all employees at Nottingham University Hospitals NHS Trust are expected to comply with the general duties detailed below:

- Infection Control
- To maintain a clean, safe environment, ensuring adherence to the Trust’s standards of cleanliness, hygiene and infection control.

Safeguardi

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