Apprentice Administration Assistant

2 weeks ago


Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Apprenticeships: Apprenticeship

**Main area**
- Learning and Organisational Development, Human Resources
- **Grade**
- Apprenticeships: Apprenticeship
- **Contract**
- Apprenticeship: 15 months
- **Hours**
- Full time
- Flexible working

37.5 hours per week (Monday to Friday, working hours to be agreed, 37.5 hours per week between the hours of 7am and 5pm)
- **Job ref**
- 164-5272223**Site**
- Nottingham University Hospitals
- **Town**
- Nottingham
- **Salary**
- £10,400 £200 per week in first 12 months, then national minimum wage
- **Salary period**
- Yearly
- **Closing**
- 19/06/2023 23:59Job overview

An exciting opportunity is now available for an Administrative Apprentice to join the Learning & Development team.

We are looking for someone that is motivated, with excellent customer service & communication skills that can provide administrative and system support to the wider team and our 17,000 colleagues across Nottingham University Hospitals (NUH). Via a Helpdesk, face to face and central inbox system.

The successful applicant will also be someone who likes having a variety of office working and setting up training rooms and equipment for our service users.

As part of the apprenticeship package, you will have the opportunity to achieve a Level 2/3 in Customer Service whilst gaining the experience you need to take the next step into your career.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

General office and administration support service to the administrative team

Responding to Helpdesk queries through a Helpdesk and central inbox system.

Take ownership for the Training rooms ensuring they are set up in a timely manner for the day’s room bookings and activities including:

- Opening divider doors
- Moving chairs
- Setting up of tables
- Room layouts as required
- Ensuring room equipment is functioning and set up correctly
- Assisting room users with technical issues
- Maintaining general room cleanliness and notification of any issues

Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.

To assist with the ordering of supplies as appropriate.

Working for our organisation

Please note that the UK government require non-UK nationals to have lived in the UK for 3 years to be eligible for apprenticeship funding.

We are a small but warm and friendly team.

We are looking for someone to work with us who will thrive in a busy environment alongside other Helpdesk colleagues.

You will be able to prioritise tasks effectively to respond to customers at NUH, which are the staff that work within the Trust.

Detailed job description and main responsibilities

Please familiarise yourself with the Job Description and Person Specification attachments located within the ‘supporting documents’ section of this advert. These documents will provide an overview of the role and person requirements.

This role is fixed term for 15 months.

Person specification

**Qualifications**:
Essential criteria
- English, Maths and ICT GCSE Level C or above

Desirable criteria
- QCF in business administration level 1 or customer care or equivalent

Experience

Essential criteria
- Experience of using Microsoft Word and Excel at a basic level

Desirable criteria
- Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential

Communication and relationship skills

Essential criteria
- Good communication skills
- Able to provide and receive routine information orally, to inform colleagues, and customers
- Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers
- Able to communicate effectively with colleagues and customers both face to face and in writing
- Able to take telephone calls in a professional manner and following up actions as set out in own role

Analytical and Judgement skills

Essential criteria
- Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people
- Able to make judgements involving straightforward facts or situations. Able to make judgments concerning own work
- Able to solve customer queries in regards to training room equipment and escalate where needed
- Able to make judgments concerning own work.

Planning and Organisation Skills

Essential criteria
- Good organisational skills
- Good attendance/time keeping
- Able to organise own day to day work tasks or activities when workload is allocated
- Is able to use tools to assist with own work load such as electronic diary system

Physical skills

Essential criteria
- Able to set up and close down training rooms which involve lifting & carrying chairs and equipment.

Other require



  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    £200 per week **Main area** - Estates & Facilities - **Grade** - £200 per week - **Contract** - 18 months (Fixed Term 18 months) - **Hours** - 37.5 hours per week (Full time - 37.5 hours per week) - **Job ref** - 164-5306478**Site** - QMC and City - **Town** - Nottingham - **Salary** - £10,296 per annum - **Salary period** - Yearly - **Closing** - Today...


  • Nottingham, United Kingdom First 360 Apprentice Full time

    **We are looking for someone who has a desire to begin or build on their accounting career.** **Immediate start available!** You will be responsible for the following with training and support a given: All aspects of cloud based bookkeeping processes for clients (predominantly QuickBooks) Preparation of VAT returns for sole traders and micro limited...


  • Nottingham, United Kingdom Nottinghamshire Police Full time

    Job description Nottinghamshire Police is now recruiting for apprenticeships; this is an amazing opportunity to join the Nottinghamshire policing family. Our apprenticeship programme runs for 18 to 21 months depending on the level of apprenticeship undertaken. During this time, apprentices have the opportunity of gaining a vast amount of work experience...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Job summary An opportunity has arisen for an Apprentice to join the Estates and Facilities Hub Team at NUH and really make a difference. As an Apprentice you will support the estates and facilities team, via a range of duties including administration tasks and supporting the hub team, in general office duties, filing, photocopying, typing up of...


  • Nottingham, United Kingdom Gleeson Homes Full time

    Job Introduction A vacancy has arisen for a **Administration Support Apprentice** to join our highly skilled and professional team. The role of Build Administrator Apprentice is to assist the Build Administrator in providing effective administrative support to the Head of Construction and wider Construction and site-based team, to contribute to enabling...


  • Nottingham, United Kingdom Vision West Nottinghamshire College Full time

    **Employer**: D S L GROUP (NOTTM) LTD **Employer address**: 1 MALTON ROAD, NOTTINGHAM, NG5 1EG **Apprenticeship summary**: We are seeking a proactive and detail-oriented individual to join our team as a Business Admin Assistant Apprentice. As a Business Admin Assistant, you will play a crucial role in ensuring the smooth operation of our organisation by...


  • Nottingham, United Kingdom Vision West Nottinghamshire College Full time

    **Employer** THE SHED BROTHERS LTD **Employer address** UNIT 24, HAZELFORD WAY, NEWSTEAD VILLAGE, NOTTINGHAM, NG15 0DQ **Apprenticeship summary** An exciting opportunity for an apprentice business administrator to join a family run business based in Sutton In Ashfield. **Working week**: Days to be confirmed, 9:30am -...


  • Nottingham, United Kingdom FRIESLAND SCHOOL Full time

    **Administration Apprentice** **Friesland School** **Grade and Salary: Apprentice rate £5.60 per hour** **Working pattern: 33.5 hours / 39 weeks** **Contract term: Fixed term** **The School**: Friesland School is a values-centred organisation, and we strive to live up to our ethos of Ambition, Teamwork, Honesty and Respect in everything that we do. Our...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeships: Apprenticeship **Main area** - Apprenticeship, Administration, Project Management - **Grade** - Apprenticeships: Apprenticeship - **Contract** - Apprenticeship: 15 months - **Hours** - Full time - 37.5 hours per week (Mainly remote working from home plus office as required.) - **Job ref** - 164-5045057**Site** - Nottingham University...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeships: Apprenticeship **Main area** - Apprenticeship, Administration, Project Management - **Grade** - Apprenticeships: Apprenticeship - **Contract** - Apprenticeship: 15 months - **Hours** - Full time - 37.5 hours per week (Mainly remote working from home plus office as required.) - **Job ref** - 164-5045057-A**Site** - Nottingham University...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    If you are organised, like working with people & are interested in a career within the NHS, then this could be the job for you. As the PMO Admin Assistant Apprentice you will be part of the Trust Programme Management Office (PMO), which comprises of a team of project professionals concerned with improving the successful delivery of projects by providing a...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeship **Main area** - Gynae, Family Health - **Grade** - Apprenticeship - **Contract** - Apprenticeship: 12 months - **Hours** - Full time - 37.5 hours per week (core hours) - **Job ref** - 164-4522728**Site** - Nottingham University Hospitals - **Town** - Nottingham - **Salary** - £181 per week - **Salary period** - Session by session -...


  • Nottingham, United Kingdom PMA Full time

    **Apprentice Medical Reception/Administrator** **MEADOWS HEALTH CENTRE** 1 BRIDGEWAY CENTRE THE MEADOWS NOTTINGHAM NG2 2JG Meadows Health Centre is a relatively small, busy, friendly and caring inner-city practice with 2 GP Partners Practice team consists of: A regular Locum GP, Practice Nurse, Health Care Assistant, GP Assistant, reception staff and...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    We have a new opportunity for enthusiastic HR Administrative Apprentice to join our team. The role will be the support a busy recruitment team, giving you a fantastic opportunity to start your career in HR. You will be a team player, committed to helping us achieve our ambition to become an 'Employer of Choice'. This is a rewarding role where you will be...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeships: Apprenticeship **Main area** - Learning and Organisational Development, Human Resources - **Grade** - Apprenticeships: Apprenticeship - **Contract** - Apprenticeship: 15 months - **Hours** - Full time - Flexible working 37.5 hours per week (Monday to Friday, working hours to be agreed, 37.5 hours per week between the hours of 7am and...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeships: Apprenticeship **Main area** - Learning and Organisational Development, Human Resources - **Grade** - Apprenticeships: Apprenticeship - **Contract** - Apprenticeship: 15 months - **Hours** - Full time - Flexible working 37.5 hours per week (Monday to Friday, working hours to be agreed, 37.5 hours per week between the hours of 7am and...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeships: Apprenticeship **Main area** - Learning and Organisational Development, Human Resources - **Grade** - Apprenticeships: Apprenticeship - **Contract** - Apprenticeship: 15 months - **Hours** - Full time - Flexible working 37.5 hours per week (Monday to Friday, working hours to be agreed, 37.5 hours per week between the hours of 7am and...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Apprenticeship **Main area** - Surgery - **Grade** - Apprenticeship - **Contract** - Apprenticeship: 15 months - **Hours** - Full time - 37.5 hours per week - **Job ref** - 164-4037073-B**Site** - Nottingham University Hospitals - **Town** - Nottingham - **Salary** - £181 Per week - **Closing** - Today at 23:59Job overview The post holder will become...


  • Nottingham, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship?** **Do you have an interest in Accountancy?** **Do you have good grades?** **Can you easily commute to Nottingham NG2?** Our client is looking for an accountancy apprentice to join their team! **Job Duties & Responsibilities** **AAT Vax - What you will do in your working day** All aspects of cloud based bookkeeping...


  • Nottingham, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship?** **Do you have an interest in Accountancy?** **Can you easily commute to Nottingham NG2?** Our client is looking for an accountancy apprentice to join their team! **Job Duties & Responsibilities** **AAT Vax - What you will do in your working day** All aspects of cloud based bookkeeping processes for clients...