Receptionist Apprenticeship
2 weeks ago
**Receptionist Apprenticeship - Sunborn London Yacht Hotel**
Sunborn London is one of the most prestigious and unique hotel in London. We are a Yacht Hotel, providing around 10,000m² of beautifully designed floorspace and incorporating elegant guest accommodation, restaurants, leisure areas, conference, and events facilities offering an expansive view of Canary Wharf. The Yacht is in Royal Victoria Dock just opposite Excel London.
**Apprenticeship Summary**:
40 hours per week
Includes evenings and weekends
52 weeks a year
£6 per hour
18 months to complete the qualification
Has to be over 18
GCSE or equivalent Maths and English (Grade 4/C and above or Level 2) essential
Any successful applicant must complete a DBS check prior to start day
**Main Duties**
- Deliver the highest level of guest experience to everyone, giving all the necessary information regarding the Hotel and providing accurate directions about local attractions and services
- Assist guests in check in process, following all the legal requirements
- Answer and direct incoming calls, showing excellent phone manners
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
The position is fitting you if:
- You are passionate, motivated, and able to work in a busy environment
- Have an excellent command of the English language
- Previous experience as a receptionist in a 4-5-star hotel is a plus
- You are very focused on customer service and have a friendly personality
- Sales skills, ability to upsell
- You are able to work a flexible schedule
- Knowledge of Opera or any other PMS system is also a plus
**Specific Requirements**
- You are passionate, motivated, and able to work in a busy environment
- Have an excellent command of the English language
- Previous experience as a receptionist in a 4-5-star hotel is a plus
- You are very focused on customer service and have a friendly personality
- Sales skills, ability to upsell
- You are able to work a flexible schedule
- Knowledge of Opera or any other PMS system is also a plus
**Location**
Western gateway, Royal Victoria Dock
London
E16 1AA
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