Receptionist

2 weeks ago


London, United Kingdom Derwent FM Full time

At Places for People, we hire People, not numbers So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

As part of Places for People Group, Derwent FM are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience.

More about your role

A newly created role to support an exciting new contract, you will be the first contact for all students, visitors and contractors at the Royal College of Art London, the world's most influential post graduate institution of art and design. You will be expected to provide excellent customer service, working closely with our cleaning, maintenance and security colleagues to provide an excellent service. As the first point of contact it's crucial you provide a great first impression.

You will be answering queries from our customers both face to face and electronically, which requires great communication skills and you will deal with all enquiries in a professional manor. In addition your role will require you to carry out general administration duties, as well as being responsible for processing all visitors signing in and out, including contractors.

We are recruiting for 3 positions, 2 of which are based in Battersea (one with a shift pattern of 7am to 3.30pm and the other 10am to 7pm) and the other at South Kensington (8.30am to 5pm).
For more information, please download our job profile available on our website.

More about you

The ideal applicant for this role will have worked in a similar role or worked within a customer focused industry, however this is not essential.

You will have great customer service skills which will allow you to provide exceptional customer service and turn any negative situation which may arise into a positive one.

You will be experienced in communicating with stakeholders in a professional manor and demonstrate the skills required which allow you to build a great rapport.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We like to invest in our people; therefore, the successful job holders will have the opportunity to go undergo training within the company including the opportunity to enrol on apprenticeship courses.

Pension with matched contributions Excellent holiday pay and sick pay Training

About us

Derwent FM is a subsidiary of Derwent Living. It provides a range of building management and maintenance services across the private and public sectors.


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