Marine Service Team Leader

1 week ago

Poole, United Kingdom Salterns Marina Limited Full time

Golden Arrow Marine has a vacancy for a full time experienced Service Team Leader to lead and develop the dynamic team at our Poole branch.

The Service Manager, reporting to the Branch Manager, provides the first line of communication with the customer, therefore a very high standard of customer service and knowledge of customer expectations is essential. They will have a strong customer focus and preferably knowledge of marine engines & equipment supported by excellent computer and communication skills. They carry out a wide range of service department duties, whilst prioritising their workload to meet deadlines and customer requirements.

The Service Manager role includes taking enquiries for service and repair works, providing price and quotation, updates on work progress and emergent work, raising of job cards and purchase orders, following job through to invoice stage and taking payment and debt collecting. There is also an element of providing technical advice and support to customers. The Service Manager leads allocation of jobs to engineers and work schedule diary upkeep, they also provide support in respect of business systems including data input such as time sheets and document control whilst highlighting and addressing any day-to-day issues with the Branch Manager. Marine industry experience and marine engineering back ground with the ability to converse at a technical level with customers and colleagues will be beneficial.

We are looking for a friendly, confident and capable individual who can deal with all types of customers under pressure and remain professional at all times. Working consistently to quality procedures, methodical and calm are qualities required to succeed in this role. Service Advisor experience from marine or similar environment such as automotive is required.

Key Skills : Excellent communication skills, excellent customer care skills, marine engineering and boating knowledge, excellent computer skills and quick to learn new systems, good administration ability, flexibility, full clean UK drivers Licence.

Golden Arrow Marine is an award-winning specialist marine power, systems and equipment supplier and service provider and are part of the Salterns Marina Ltd group, currently operating from three branches along the South Coast. We are the South Coast Volvo Penta Centre, and our company is also a distributor for Castoldi, Torqeedo, and Humphree plus main dealer for Kohler, Perkins, MAN, Northern Lights and ZF. Our customer base is broad ranging from individual boat owners and operators to major UK boat builders including leisure and commercial marine sectors.

If you are looking for a new challenge with an award-winning growing business, then please apply.

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- service manager: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: M20 Service Manager
Expected start date: 30/03/2024

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