Trainee Sales and Service

5 months ago

Cardiff, United Kingdom Sytner Group Full time

Are you passionate about cars and customer service? Do you possess a keen eye for detail and an unwavering commitment to providing an exceptional showroom experience? Sytner Cardiff BMW is searching for a dynamic and customer-centric individual to join our team as a Brand Expert. As the face of our esteemed state of the art showroom, you will play a pivotal role in creating lasting impressions and building meaningful relationships with our valued customers.

At Sytner Cardiff BMW, we pride ourselves on being a leading destination for all premium automotive needs with an extensive range of new and used vehicles we offer an unparalleled showroom experience for our valued customers. Our commitment to excellence and personalised service has earned us a reputation as a customer-centric dealership that sets the benchmark in the automotive industry.

As a Brand Expert, your primary responsibility will be to deliver a warm and professional welcome to all customers entering our showroom. You will be the first point of contact and the ambassador of our brand. Your role involves understanding the diverse needs and preferences of each customer, guiding them through their journey, and assisting them in making informed decisions.

**Key Responsibilities**:
Greet all showroom visitors with a warm, friendly and inviting manner, creating a positive and memorable first impression.

Engage customers in meaningful conversations to understand their motoring preferences and aspirations.

Demonstrate in-depth knowledge of the vehicles in our stock, highlighting key features, performance capabilities, and technology.

Provide insightful advice and recommendations to customers, ensuring their needs are met and exceeded.

Assist customers throughout the test-drive process, ensuring their safety and comfort while on the road, whilst being able to answer any questions.

Collaborate with our sales team to facilitate seamless customer handovers and maintain transparent communication.

Manage telephone and online enquiries, directing them to the appropriate departments efficiently.

Maintain the showroom's cleanliness, organisation, and appealing presentation at all times.

Stay up-to-date with industry trends, product knowledge, and competitive manufacturer offerings.

**Requirements**:
Previous experience in a customer service-oriented role.

Exceptional interpersonal and communication skills, with an ability to connect with customers on a personal level.

Well-groomed and professional appearance, projecting a positive image of the BMW Centre.

Strong organisational abilities, with the capacity to multitask and manage time effectively.

Proficiency in computer systems and office software.

A valid driver's license would be of benefit.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please **click here**.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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