Call Centre Representative
3 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and resolving customer inquiries over the phone.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Up sell products or services to maximize sales opportunities
- Analyse customer needs and recommend appropriate solutions
- Handle customer complaints or issues with empathy and professionalism
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times
**Requirements**:
- Excellent communication and interpersonal skills
- Strong multitasking abilities to handle multiple calls simultaneously while maintaining attention to detail
- Ability to analyse customer inquiries and provide effective solutions
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.
Pay: From £24,319.35 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 09/05/2024
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