Retail Sales Advisor
3 weeks ago
**Overview**:
We believe it is important to provide quality support for our Customers. We need our Retail team to be confident, polite and personable individuals with outstanding communication skills to provide a first class Customer journey in store (and on the telephone when appropriate).
**Key Responsibilities**
- Ensure a first class customer journey and in-store experience by being approachable and delivering friendly customer service
- Building an in-depth knowledge of our products and services to enable to provide outstanding support customers
- Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business
- Work with the store manager and assistant manager to replenish stock, visual merchandising and ensuring stock remains clean and well presented
- Support with stock checks and changes to shop layout as directed by the retail management team
- When trained, comply with the cash handling requirements and cash reconciliation and banking procedures
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity
- Maintain a safe environment on the shop floor for the team and customers
- When trained, be a key holder for the store and adhere to security and safety requirements
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.
**Who you will work with**:
In addition to the working with a great team, you will connect with other retail stores, sales, customer care and our warehouse team.
**You will need**:
- To maintain a calm, confident and enthusiastic manner when dealing with Customers
- To be able to make recommendations to customers and close sales
- Confident communication skills, both written and verbal
- Understand the customer journey and how to create a welcoming store environment
- To generate sales
- The ability to work collaboratively as part of a wider team
- To use own initiative and be self-motivated
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
**In return you will receive**:
- 30 days annual leave(inclusive of bank holiday allowance)
- Life insurance (4 x annual salary)
- Employee assistance programme
- Access to Perks at Work
- Generous staff discount (after probationary period)
- Full training
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