Therapy Services Coordinator

3 months ago


Bristol, United Kingdom North Bristol NHS Trust Full time

Please see the job description & person specification for full roles and responsibilities of the post. Daily monitoring and management of clinic and appointment inbox, responding to patient queries, making clinic changes where required and last minute clinic cancellations. Daily monitoring and maintenance of the OT outpatient waiting list including close liaison with other teams to ensure clinics are full and bookings are managed chronologically. Managing ad-hoc clinic bookings, adding retrospective appointments to ensure all patient activity is captured/counted.

Manage and oversee clinic build requests including new clinic builds/amending clinic templates following IT processes. Coordinate patient cancellations, contacting patients to reschedule following Trust policy. Requesting BSL/F2F interpreters as requested by clinician. Daily monitoring of OT staff queries inbox covering eroster issues including adding annual leave/sickness, order requests and all general queries.

Return calls promptly and keep callers updated with information in an effective and efficient way. Escalate queries and general issues to the Specialty Manager or relevant clinical staff as appropriate. Lead on work with clinicial team focusing on service improvements. Ordering stationary via EROS and overseeing stock replenishment.

To assist and cover for the Physiotherapy B4 as and when required (reciprocal arrangement) including coordinating B3s. Ad-hoc duties as necessary. To be flexible to the needs of the service



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