Customer Service Advisor

3 weeks ago


Westerham, United Kingdom Wild Berry Associates Full time

Customer Service Advisor

This is an exciting opportunity to join an innovative, forward thinking business looking to expand their customer service team. We are for an exceptional individual with excellent customer service to work in a hard working team.

As an Customer Service Advisor, you will need to provide technical support, correctly identifying products or services required whilst meeting the needs of the Customer. In this role, you will be answering a high volume of calls and be able to work in a fast paced, busy environment.

This role is within the In Warranty team speaking with existing customers to identify, problem solve and decide if you can supply parts and services if in warranty and to extend an expired warranty.

Duties & Responsibilities:
Provide excellent customer service and support

Have exceptional understanding on company products and services

Maintain accurate customer records

Handle customer questions and complaints

Support other areas within the contact centre at peak times understands product features & benefits (full training provided)

A bit about you:
Patience, compassion & empathy

A positive, confident and determined approach

Excellent communication skills, enabling effective rapport with customers and colleagues

First class telephone skills

Ability to work methodically and accurately, paying attention to detail

Strong organisation skills: ability to prioritise effectively and efficiently

**Job Types**: Full-time, Permanent

**Salary**: £21,400.00 per year

**Benefits**:
Casual dress

Company events

Company pension

Employee discount

On-site parking

Referral programme

Schedule:
Day shift

Monday to Friday

NO WEEKENDS REQUIRED

**Salary**: £21,400.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- The Flyers Way: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: 948362SF



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