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Customer Service Representative
3 weeks ago
This is an exciting opportunity to join an innovative, forward thinking business looking to expand their customer service team. We are looking to hire at least three new individual to start ASAP.
One role as the new Customer Service Advisor you will need to provide technical support, correctly identifying products or services required whilst meeting the needs of the Customer. This role will see you answering a high volume of calls and able to work in a fast paced, pressurised environment.
Two roles in the In Warranty team speaking with existing customers to identify, problem solve and decide if you can supply parts and services if in warranty and to extend an expired warranty.
Duties & Responsibilities:
Handle customer questions and complaints
Understand company products and services
Maintain accurate customer records
Support other areas within the contact centre at peak times Understands product features & benefits (full training provided)
A bit about you:
Patience, compassion & empathy
A positive, confident and determined approach
Excellent communication skills, enabling effective rapport with customers and colleagues
First class telephone skills
Ability to work methodically and accurately, paying attention to detail
Strong organisation skills: ability to prioritise effectively and efficiently
**Job Types**: Full-time, Permanent
**Salary**: £21,400.00 per year
**Benefits**:
Casual dress
Company events
Company pension
Employee discount
On-site parking
Referral programme
Schedule:
Day shift
Monday to Friday
**Job Types**: Full-time, Permanent
**Salary**: £21,400.00 per year
**Benefits**:
- Free parking
- On-site parking
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Westerham, TN16 1DE: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: 954722SF
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