Host- Madeline Bar

7 months ago


Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

**The Grand Hotel, Birmingham**:
**Host
- Madeline Bar**:
Madeleine is a slice of Parisian chic in Birmingham.
Our hosts are the face of the venue, they set the tone of Grand hospitality by welcoming and fulfilling the needs of our guests. Primarily responsible for managing the bookings, the host is an essential team member for a smooth service.

**What you will do**
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance
- Welcome and acknowledge each and every guest, using the guest's name when possible, and over time forging great relationships
- Managing bookings from the point of enquiry stage - this could be via telephone or face to face - through to guest arrival, seating and potential re-booking
- Confirming all bookings and any dietary needs or special requests in advance of guests arrival
- Manage arrivals of booked and walk in guests to ensure the maximum covers are reached, without impeding guest experience/table times and to create the best Madeleine experience
- Warm and genuine nature, someone who can make people feel welcome and at ease
- Highly customer-service oriented
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities - including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.


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